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Moving fiasco

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Moving fiasco


To whom it may concern,

Let me just start by saying I have been a directv customer since 1995, I have a average bill of $200 a month, I have never been late with a payment. I’m what you might call a 1 percenter for your industry.
Now let me say I have never dealt with a more unorganized, dysfunctional, uneducated, lack of knowledge company in my entire life. And all I wanted was to move using movers choice. In the past 3 days I have spent over 18 hours on the phone and nothing is working.
May 23 moving day.  I wake up to see my directv not working, strange but let’s call and find out. They tell me because I’m moving they have shut down my account because I cannot have it open at 2 location. Ok but I’m taking receivers with me. But whatever I go without tv a few hours. 12 noon installer arrives and tells me one of my rooms needs to have a wireless genie because he can’t run cable to that room. Fine, he calls to get ok for change of equipment. After 2 hours on line he gives up and starts doing installation. I then try for 2 hours to get change of equipment. Never happens and installer now has cable running across my living room floor. Next after 5 hours installer can not get directv to work and tells me it’s not his issue but a issue with movers connection and there is nothing he can do but that it should come on in a couple of hours. Later that night nothing happens I call and there is nothing tech support can do because now my account is canceled. They say I will receive a phone call in the morning.
May 24 no call and no service still spend 2 hours on phone and am told again I will receive a phone in a hour.  No call. I call back and am now transferred to premium support spend hours with them and told it will take 24 hours for new account to go active but will receive phone call in morning. Ok so when I ask what time and what time zone I get a long pause. This person has no idea what a time zone is “wow”.
May 25 no phone call   Directv genie is working in bedroom but none of the genie minis are working and they have canceled my east/west networks that I was grandfathered in for. I call and after 2 more hours I am told my account is canceled and I have no account or service. Weird since I’m receiving directv in my bedroom. Again though someone from support contact me.  Still another no call back.
So as I type this out I am receiving directv for free. I will not initiate another phone call to directv, I will not pay anything until my directv setup is working and my original programming prior to May 23 is restored. I have also left out probably 12 more instances of complete stupidity on directv’s part, but am done wasting my time with this company
Oh and I have 1 gig internet and this streaming isn’t half bad

Jonathan syme

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Message 1 of 4
Administrator

Re: Moving fiasco

Hi @Titanman100100,

 

We will be happy to assist you! 

We would like to review your account services. I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the envelope in the top right section of this page or click Forums Inbox. Locate the PM and reply to my message with the requested account details. We look forward to your response and the opportunity to help you!

 

Lafayette, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
Administrator

Re: Moving fiasco

HI @Titanman100100,

 

 In some instances you have to reset the settings in the receiver: Menu>Settings & Help>Settings>Internet Setup>Advanced Setting> Reset Network. Once this is done, you will have to have to reenter the network settings. To learn more check out our website. 

 

Hope this helps!

Lafayette, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 4
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎06-07-2019 4:14 PM

Re: Moving fiasco

HI @Titanman100100,

 

 In some instances you have to reset the settings in the receiver: Menu>Settings & Help>Settings>Internet Setup>Advanced Setting> Reset Network. Once this is done, you will have to have to reenter the network settings. To learn more check out our website

 

Hope this helps!

Lafayette, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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