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Missing Payments

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Missing Payments

My payment has been sent electronically from my bank since this account was opened in 2017. All of a sudden they stopped posting my payments to my account in February and have canceled my service three times. I spend countless hours on the phone, submitted proof of payment multiply times via email, and attempted to complete the payment helper form at att.com/paymenthelper (it did not let me upload the proof of payment). Several months of this and multiply fees later  and I again do not have service! The billing department managers (Ernie and Pablo) are not helpful and the claims department doesn't talk or email clients. How is this supposed to ever get resolved?

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Message 1 of 5
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Administrator

Re: Missing Payments

Good evening, @Meredith.Grey.

 

We are happy to help you get to the bottom of any missing payments. In order to properly do so, we will need to review your account in detail. Please, respond at your earliest convenience for further assistance.

We hope to hear from you soon.

 

Ariel, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5
Contributor

Re: Missing Payments

Please let me know where you would like me to send the claim and contact information.
 

Message 3 of 5
Contributor

Re: Missing Payments

I would appreciate your assistance in getting this resolved.

Message 4 of 5
Administrator

Re: Missing Payments

Hi There @Meridith.Grey

 

We did not get your last posting with your information, so we are going to try again.  Please resubmit.

 

Once you get the notification, please do the following steps:


1. Log-in to your forums account.
2. Click on the envelope icon
3. Click on the message that you get
4. Reply to that message only

 

Just a reminder: Please do not post any personal information such as, email addresses, phone numbers, or account numbers on this public thread.

 

We look forward to working with you to get this resolved.

 

Matthew, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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