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Mail billing problems

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Mail billing problems

Not getting mailed bill on time or never. The amount is wrong so get late charge. In other words billing via post office in very bad

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Message 1 of 8
ACE - Expert

Re: Mail billing problems


@HiHoHoHo wrote:

Not getting mailed bill on time or never. The amount is wrong so get late charge. In other words billing via post office in very bad


We're customers like you, not employees.  Best to call DirecTV to straighten this out .... 1 800 531 5000

You might be happier getting your billing statements via email instead of snail mail.

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 8
ACE - Expert

Re: Mail billing problems


@HiHoHoHo wrote:

Not getting mailed bill on time or never. The amount is wrong so get late charge. In other words billing via post office in very bad


Then since you have internet access, setup paperless billing so you get an email notice. That would come through faster than traditional mail, even if your local post wasn't an issue.

 

You can log into your account at any time to see current status and billing history.

 

Bill is due at the same time every month, regardless of when you see the bill. You could even call and check balance through the voice system.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 8
Tutor

Re: Mail billing problems

This person does not have internet access. That is the reason for this
problem.
Message 4 of 8
ACE - Expert

Re: Mail billing problems


@HiHoHoHo wrote:
This person does not have internet access. That is the reason for this
problem.

So you are talking about someone else's account?

 

If they don't have internet access, then they should set a reminder on whatever works best for them (wall calendar, phone, etc.) as the bill is due the same time each month. If they haven't received a bill then they can call in and find out the balance over the phone. They can pay their bill over the phone (voice system), or even speak to an agent to setup auto bill pay.

 

Now if for some reason they still want to mail in the payment, even though they have trouble with receiving mail, they can do so without the physical bill as long as they got their balance info. Though any trouble receiving mail should be addressed with the post office (assuming the issue is with the Postal Service itself or the individual mail carrier and not something after they have delivered the mail).

 

If you would like to mail in your payment and do not have a remittance envelope, use the address that corresponds with the first number of your ZIP code:

  • If your ZIP code begins with: 0, 1, 4, 5, 6, 8
    DIRECTV
    P.O. Box 5007
    Carol Stream, IL 60197-5007
  • If your ZIP code begins with: 2, 3, 7, 9
    DIRECTV
    P.O. Box 105261
    Atlanta, GA 30348-5261

Remember to include your account number on your payment.

Payments are processed the same day they are received. Please allow 3-5 business days for regular mail delivery.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 8
Tutor

Re: Mail billing problems

He is comparing service with Dish which he has had for years without this kind of trouble... He will probably stick it out for the year. He expects a bill every month which is not happening.

Message 6 of 8
Tutor

Re: Mail billing problems

I can't change the way he wants to do things. Snail mail and written checks. Thanks for that phone number, will give it a try.

Message 7 of 8
ACE - Expert

Re: Mail billing problems

@HiHoHoHo 

 

If he is not getting his bills at all, have him check that the billing address (different from service address) is correct. Also make sure that he wasn't set up for paperless billing. If his bill is coming in, but not consistently on when it is, then that is an issue he will have to take up with the post office.

 

He can certainly keep the billing the old fashion way without using internet. But like the traditional way, his bills are due at the same time each month and he can call to discuss the account. At some point he has to take financial responsibility for paying his bills on time.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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