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Locked out of Directv

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Locked out of Directv

I have been locked out of my Directv account for over 3 weeks.

I can not access the DirecTV app, watch online or log in to apps such as HBO Go or ABC NoW because of being locked out.

I am a truck driver and the online services are how I use my Directv service.

Of course, I am always able to log in to the section of the site were you would pay the bill.

I have spent hours upon hours on hold with customer service reps asking me to try the same trouble shooting steps dozens of times.

I have been told countless times that someone would contact me in 24 to 48 hours to solve this issue once and for all, to either never get the call, or to have the call come in, be told all reps are busy, wait on hold for 20 minutes and have the call drop.

And of course, no call back

 

If At&t or DirecTV wonders why they are bleeding away sunsfribers this may be one reason 

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Message 1 of 3
Administrator

Re: Locked out of Directv

Hello @JamieDana
To fully assist with this issue further, we will need to look over your account in more detail.

I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.

I look forward to your response and the opportunity to help you!

Charles, AT&T Community Specialist


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Message 2 of 3
Contributor

Re: Locked out of Directv

ATT Has REALLY dropped the ball on this!  I am locked out of my Directv account.  I was sent an email that gave me a "new Directv Account Number."  The message ALSO said I can continue to use my current User Name and Password to log into the "New ATT.com" account.  THIS IS FALSE INFORMATION!   I have spent two solid days on the phone and online with Reps who ultimately tell me I must wait 2-3 weeks to access my (formally) Directv account.  After MULTIPLE attempts, I requested a PW change and was allowed to log into SOME kind of ATT account.  HOWEVER, it welcomed me to "MY DIRECTV NOW" account.  I DO NOT HAVE A DIRECTV NOW ACCOUNT AND DO NOT WANT ONE!.  My regular Directv Satellite account is nowhere to be found.  After 27 years with DIrectv, I think it is time to look elsewhere!

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