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Location Zip Code Change for RV receiver

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Location Zip Code Change for RV receiver

I again just went through the process of calling to have our location zip code changed to receive local channels in our 5th Wheel Trailer RV while we are spending three winter months in Texas. This particular time went fairly smooth but it did require being transferred to a "technical specialist" and going thru the routine of providing redundant information. I don't understand why this temporary zip code location change can't be simplified to allow the customer to simply log into their AT&T DirecTV account and enter the zip code they will be staying in for a certain period of time. On every occasion that I have gone thru this burdensome process it was obvious the 1st line call rep knew nothing about this process. Please, please, simplify this process. Thanks for listening.

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Message 1 of 31
ACE - Master

Re: Location Zip Code Change for RV receiver

if it was easy, then people would do it all the time to try and get locals directv cannot legally provide them with.

 


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Message 2 of 31
ACE - Expert

Re: Location Zip Code Change for RV receiver

It's not something that they're really supposed to do.  DirecTV sells a specific RV Traveler's Subscription for folks that travel frequently.  

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Message 3 of 31
Tutor

Re: Location Zip Code Change for RV receiver

Thanks. I wonder a rep has never mentioned this when I've called in. Course if it means additional monthly cost on top of the large amount I already pay then I'm not interested.
Dennis
Message 4 of 31
ACE - Expert
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Accepted by topic author
Accepted by Dambuehl
‎02-02-2017 3:20 PM

Re: Location Zip Code Change for RV receiver

You have a choice. You can either have an RV account, or a home account. If you have an RV account, then you get the Distant Network network channels not the locals as you travel. If you have a home account, then you have to tell DirecTV when you move location.

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Message 5 of 31
Tutor

Re: Location Zip Code Change for RV receiver

When I had Dish, changing zip codes temporarily was quite simple. I also just went through the process of calling in to DIRECTV to get diverted to a technical specialist, and the process took about a half hour. It shouldn't be so difficult to take a receiver in the RV for a short period of time. 

Message 6 of 31
ACE - Expert

Re: Location Zip Code Change for RV receiver

You are missing the point a home account is not suppose to move, so DTV doesn't need to make it easy to move.

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Message 7 of 31
Tutor

Re: Location Zip Code Change for RV receiver

If that's the case I'm not sure why DirecTV didn't give me a separate account for our RV receiver.
Message 8 of 31
ACE - Expert

Re: Location Zip Code Change for RV receiver

You can have a second account for your RV but you have to pay for it!

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Message 9 of 31
ACE - Expert

Re: Location Zip Code Change for RV receiver

To get an RV account the dish has to be permanently mounted to the RV.

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Message 10 of 31
Tutor

Re: Location Zip Code Change for RV receiver

I do have a roof-mounted RV dish and am paying for a receiver that stays in the RV.
Message 11 of 31
ACE - Expert

Re: Location Zip Code Change for RV receiver

If you want an RV account you need to go to an RV dealer that installs DTV or contact the dish manufacture.

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Message 12 of 31
Tutor

Re: Location Zip Code Change for RV receiver

I had DISH and was happy with the way in which I could use a receiver in my RV when I travelled.  When I was "recruited" by DirecTV, I inquired about the ability to take a receiver with me when I travel.  I was told it was "no problem".  I was told I could take any receiver that wasn't a slave off of the Genie, and then "just" call DirecTV to let them know where I was going to use.  I was warned that I would lose the ability to record my locals at home while I was "on record" at a different location.

Now, after I've signed a 2 year commitment, you're telling me that I need to sign up for an additional account in addition to my home account.  That is not acceptable.  I should have been told this before I committed to DirecTV, not after.

 

I like all aspects of having DirecTV, except for their "RV unfriendly" policy.

Message 13 of 31

Re: Location Zip Code Change for RV receiver

we have 2 accounts and it is still not easy.... if we could do it online, that would be great!

Message 14 of 31
ACE - Expert

Re: Location Zip Code Change for RV receiver

@Candivan57

 

As mdram4x4 said "if it was easy, then people would do it all the time to try and get locals directv cannot legally provide them with."

 

Be glad Directv doesn't restrict you from updating the service address without an actual move order. They are bending the rules as it is supposed to be one account per address, but as long as both places are not in use at the same time then it is usually ok.

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Message 15 of 31
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