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How do I file a complaint against at&t and Directv services? I think they are scamming customers

How do I file a complaint against at&t and Directv services? I think they are scamming customers

I decided to choose Directv and at&t services for cable, Internet and phone. March 4th is when they came to install satellite services.March 7th is when I paid a $100 for them to give me an installation date for Internet and phone services. They gave me March 27,2018 as installation date.  (During this time I called to expedite my services but they couldn't give an earlier date)  March 27 came and no one appeared to install services.  I called throughout the day asking if there was an issue.  They said the order are behind and they would get to me before the day is over. By nightfall no one appeared and I spoke to someone who said  someone will come the next day March 28, 2018. Next day around 11:15 someone appears but they aren't hear to install Internet and phone services,  but about satellite. While he was here I called and let them know the guy said he doesn't install Internet and phone services. They talked around for about 30 minutes and finally told me someone will be here between 1-3. After a couple of hours I checked status under my account and saw that the services says it was closed. I called and explained everything about 5 times until someone said I'd have to open another account and start services over and the next available date for install was April 11, 2018. They would give a better times so I told them I don't want any of the services and a refund. They then told me for me to disconnect Directv I would have to pay for early disconnect fee. Why do I have to do this if they breached their contract and never provided the services when promised? 

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Message 1 of 97
Teacher

Re: Re: How do I file a complaint against at&t and Directv services?

File a complaint with the federal government against them for unfair business practice, visit  ftc.gov/complaint   click on the FTC Complaint Assistant icon, and answer the questions.

 

Also file a complaint against them with your own states attorney general, state consumer protection offices | USAGov

Go to    https://www.usa.gov/state-consumer    and find your state's consumer protection office.

 

[Edited to comply with Guidelines]

Message 91 of 97
Contributor

Re: Re: How do I file a complaint against at&t and Directv services?

I continually get different answers and different amounts when I call.

Wasnt told there was an access fee.  Plans are deceiving.

Costs are incredibly high.

Looking for another provider.

Message 92 of 97
Contributor

Re: Re: How do I file a complaint against at&t and Directv services?

Signed up Feb.2018,2 year contract.Suppose to get 1 year at $40.00/month,2nd year at $74.00/month a $200.00 debit card ,free extra channels for the first 3 months,free DVR,free installation.Did get the DVR,Free  installation,debit card showed up as promised.Used debit card twice then wouldn't work,they put a 6 month expiration date on a two year contract.Lost money on the card,will not re-issue new card because I called after my 35 day limit after it expired. Did not get the 3 months of extra channels,called and they did nothing about it.Second year bill went to $81.00 not 74,called and after two hang ups 1 1/2 hrs of hold time it went to $71.00/month.They changed their font size made it hard to read,called them 3 times,they told me to get a bigger TV.Now we are losing 22 channels included in my original contract and price will remain the same! Direct TV and AT&T are a rip off. I have had AT&T cell for 6 years,STAY AWAY FROM AT&T!!!!!!

Message 93 of 97
Contributor

Re: Re: How do I file a complaint against at&t and Directv services?

I’ve been dealing with them on a monthly bases for a year now.  They double sometimes triple charge me based on our contract every single month.  They even double charged me on initial deposit that I still don’t have back.  They’ve cost me over $100 in overdraft fees this past year when I had auto draft.  Nobody listens.  I think they’ve been programmed not to listen!  I’ve submitted a complaint letter to AT&T Headquarters, AT&T Inc., 175 E. Houston St., San Antonio, TX 78205. Also submit a complaint letter to the wireless division at AT&T Mobility, 5565 Glenridge Connector, Atlanta, GA 30342; send a copy to its fax at (866) 783-9099.

 

 

Message 94 of 97
ACE - Expert

Re: Re: How do I file a complaint against at&t and Directv services?

What 22 channels?

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 95 of 97
Scholar

Re: Re: How do I file a complaint against at&t and Directv services?

Thank you for the links to file complaints.

Message 96 of 97
Contributor

Re: Re: How do I file a complaint against at&t and Directv services?

I am having same issue. Being charged early termination fee even though I canceled dtv less than 24 hrs from installation.  I have made numerous calls and transferred to different departments and left hanging on hold repeated times when I ask for manager.  I was finally told over 1 week ago they would make adjustment to account but still no resolution.  I want to file a formal complaint. DTV is the WORSE!!!!

Message 97 of 97
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