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Drop DIRECTVTM PROTECTION PLAN

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Drop DIRECTVTM PROTECTION PLAN

Is it possible to discontinue a protection plan without calling customer support?  I have spent 1 hour on the phone with customer support, requesting that Directv fix my system.    In my case, they won't honor the protection plan because my unit is in an RV.  I would  like to cancel my plan without wasting more time on the phone with ATT.  Can I do this on the website?

 

Nat

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Message 1 of 6
ACE - Expert
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Accepted by davidbk
‎03-11-2019 7:22 AM

Re: Drop DIRECTVTM PROTECTION PLAN

Nope,  DTV never services an RV unless it is permanently parked.

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Message 2 of 6
ACE - Expert
Solution
Accepted by Administrator (Administrator)
Accepted by davidbk
‎03-11-2019 7:22 AM

Re: Drop DIRECTVTM PROTECTION PLAN

You will need to call .... 1 800 531 5000

 

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We ACEs are customers too, NOT employees. Answers are based on experience. They're honest, even if not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 3 of 6
Contributor

Re: Drop DIRECTVTM PROTECTION PLAN

Thanks for your reply.  Do you happen to know if DISH has the same policy?   I don't want to change all my equipment and discover I am facing the same problems.

 

 

Nat

Message 4 of 6
ACE - Professor

Re: Drop DIRECTVTM PROTECTION PLAN

Dish also doesn't service RVs with their protection plan


______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of boy/girl twins born in June.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 6
Tutor

Re: Drop DIRECTVTM PROTECTION PLAN

In my experience you can’t do anything online that will decrease your bill. Very bad system

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