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Direct TV fraud

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Direct TV fraud

I have been a loyal customers of AT&T mobility with 5 phones. I tried to make an upgrade on one of my phone lines only to find out that someone had open an direct TV account in November 2016 with only a name an address. Not my address. They had no birthday or social security number. They just cut th cable off at that address in April I was told $875. I was able to find out the person information by th email address they gave me and th phone number thru goggle search. They said we need to make a police report call fraud department. Th fraud th department told me it was in collection. When I begin questioning who they send it to because i never received a notice. Th fraud department continue to put me on hold forever only for th employee to hang up in my face. Direct TV is a fraud. Now I'm
questioning do I want to stay with AT&T after all of these yrs as a loyal customer. Never late or miss a payment for 5 phones. We don't even hav unlimited Internet. Don't that usually come with Direct TV? If we had direct tv. My next step is calling th news station.
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Message 1 of 57
ACE - Expert

Re: Direct TV fraud

Directv account can not be opened with out SSN. It is required for the credit check for all new customers. With this being identity theft did they refer you to www.directv.com/notmyaccount to fill out the dispute info? If not, make sure you do so so all bases are covered. Collections was probably going to the "current" contact info on file (on the Directv account) which is why you hadn't found out until you spoke with them.

 

Unlimited internet only occurs if you do a combined bill special between both accounts. It is not automatically given. So it makes sense that whoever used your info to get themselves service declined to combine the bills otherwise that would have alerted you sooner.

 

Directv itself is not fraud, that is the fault of the person who used your info pretending to be you. I doubt the agent purposely hung up, probably got kicked off the system if it was on hold for too long. Unlike General Care, I would have expected some followup from their Identity Theft Department in that case (though I understand that no department, even if they can call out, is not supposed to call out if 9pm your local time because of some Federal regulations).

 

Identity theft is all too common in this day and age. I wish you luck on a smoother resolution to this.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 57
Tutor

Re: Direct TV fraud

I understand what you are saying. I hav already field th form out without
any reply. This happen on May10,2017 I places a call at 10:30a.m. I talked
to a man named Eli. That I was actually speaking to at th time when he hung
up in my face. Apparently he didn't like that I had all of th man
information. Including his birthday an how was renting th house out in his
parents name. How old th man is an what kind of car he has and all of th
info. I even went at took pictures of th house with th direct tv on top of
th house. Th police can not make a report without th proof from direct tv.
It not on my credit but AT&T said it on there system. I hav talk to about
5 people at Direct tv. I also went up to at&t. I also hav a business
account. Like I said I hav been a valuable customer since 1997 an never
miss a bill or been late. So Im sure I can definitely take my business
elsewhere. To answer your question they said that they did not hav a social
security number on th account. Even th guy at AT&T called and couldn't
believe they let that go thru. He said he never seen anything like this
before.
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Message 3 of 57
Administrator

Re: Direct TV fraud

Hi @Kaykay2,

 

Sorry to read of your billing experience. If you could chat with us, we can look into this. 

 

-ATTDIRECTVCare


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 57
Contributor

Re: Direct TV fraud

Well.....as a 60 year old fully Disabled American Veteran with at&t over 12 years FULL BUNDLE (hm ph, cell, net, UVERSE tv) I too ran into major issues with Direct TV mkting office(at&t) where my saying that I take Alot of meds and record all calls and then GOT USED BIG TIME..... They got my credit card number and I asked both Office of the President for Direct TV  and  Cellular  for Official Investigation reference Fraud on a Disabled Person.... We have to let MANAGEMENT KNOW when THIS HAPPENS so they can  HELP stop the Fraud...... Had a tech tell me just Friday that Direct TV customers complain to him daily reference tv', computers, and TABLETS that are offered and NEVER RECIEVED. ....   I AM WAITING for an answer from AT&T  Corporate.  Good luck amigo and I feel that the company IS AWESOME and you must notify higher echelon management in order to have a complaint resolved or contact Federal Communications Commission /  D.C.  to report wrong doing.

Message 5 of 57
ACE - Expert

Re: Direct TV fraud

@FreedomWay

Are you saying that you are also a victim of identify theft resulting in someone else getting Directv in your name? If so, go to www.directv.com/notmyaccount to submit a dispute form to get the ball rolling on resolution.

 

This is a customer to customer forum, so we cannot look into accounts or billing, just help each other with suggestions, and some technical knowhow. If you need official Directv support, I would suggest going to DIRECTV's Contact Us page.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 57
Contributor

Re: Direct TV fraud

I had att direct tv account open in my name around sept 2012 Never received a bill anything from them, I have been with att for years and still am after this. In 2013 after seeing this fraud reported to my account I contacted Att and three bureau to get this removed ( which I kept all logged of all of this ) they removed this off my credit report, never heard from any one again thought this was taken care of. Now after all these years Att direct tv with collection company is reporting this on my reports again as of July 2017 saying new account open as of April 2017 no payment for 718 dollars. Call this collection company Conveegent Outstafing at 18888712279 they want my detail info nope Life Lock which I have signed up with since this told me to only give last 4 digits my account, well they hung up on me. Call Att to get help again all they have for me is my wireless account, made another fraud report for this with 3 credit reporting agency that takes 30 days, so I'm so aggravated as I just sold my home and found another one now this pops up on my reports as of week ago so now I have to put my life on hold for this to clear this up and I'm ending up with no help all this for 718 dollars fraud !! You would think things like this would not happen then I google and find yep this is happening to everyone, I'm going to switch to another carry for my wireless service unless Att removes this asap off my reports so I can buy my family a home we have to be out of this one in 3 weeks. Att do you realize how you are affecting people's life's by doing this? I even offered to pay 718 if they remove this off my account I got hung up on and called back got no where again. What do I need to do how is this legal , I'm called the news station and my governor writing letters to send out to everyone I can think of to how att directv has done me! I'm am not happy this is truly sad ! Maybe the owner of att and all these CEO etc like their life messed up with fraud being reported on their reports years later after it was removed! Not fair
Message 7 of 57
ACE - Expert

Re: Direct TV fraud

@Waywayy

In 2012 a Directv (not AT&T as that was years before the acquisition) account was opened in your name as Identity Theft, that issue was resolved, but another instance occurred this year? That is very concerning to be subject to this multiple times.

 

I would go to www.directv.com/notmyaccount to dispute the new account. Also I would review over your personal information to consider where it is going to, passwords to accounts are updated, and things like virus scan software for you computer are good. It doesn't make sense that Lifelock would instruct you only to state the last 4 digits of the Directv or collection account number when speaking with the verified collection agency. With most companies when you look up an account number, the system does not allow you to search by partial because of the potential of multiple people having similar numbers and they don't want to discuss personal info with the wrong person.

 

If someone calls in to order service, and has all the right info (SSN, date of birth, valid form of payment, etc), then it is not the fault of the company processing the order. That is the fault on whomever is pretending to be you. Being the victim of identity theft more than once, says there is a concern on how your personal info is getting out there in the first place.

 

So dispute through the notmyaccount link, the collection agency if it was sent to one, and review all the ways you protect your personal info for anything that needs updating or changed. With any police report filed, I hope their investigation at the very least can discover where your personal info was obtained from so you know where the leak is that you need to plug. Hope you get your info protected again and that whomever is pretending to be you gets caught.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 57
Contributor

Re: Direct TV fraud

DirecTV set up an account with out my permission. I just spoke to someone at the fraud department and he said they didn't need to have my personal information to set up an account. my renter's used a flyer sent by DirecTV and created the account using only my name. DirecTV should be responsible for this not me. Shame on you DirecTV. I was working as a high school teacher in a town two hours away. how could DirecTV not verify who they are talking to? I know they did not have my personal information. Which means DirecTV used my personal information in a fraudulent manner.
Message 9 of 57
Contributor

Re: Direct TV fraud

NOT TRUE. By law a consumer is not required to provide a SSN.  Accounts can be opened by providing other information.  In the case of Jr-Sr situations and same name, accounts can be easily confused.  It simply requires a call to Direct TV to discuss the mess with an account representative.  In my case it took several calls to get to the right person and then an aggravating number of voice prompts to finally speak to a human being BUT,...the problem is resolved.  The number that finally produced results is 800-860-8542.  Best days to call are Tuesday through Thursday and CALL EARLY. 

Message 10 of 57
Contributor

Re: Direct TV fraud

I am having the exact same issue. As I was reviewing my credit report I noticed there was an open account with direct TV in the amount of $583. The account was recently opened in Jan 2017. I have never had direct TV nor at&t for that matter. I contacted direct TV and was given the same run around. They refuse to take responsibility and continue to shift blame on me as if I'm irresponsible with my information.How are they allowing accounts to be opened without security checks!! Now today, I received a letter from direct TV addressed to a long time childhood friend whom I haven't seen in years!! I was stunned as it was a past due bill from direct TV. It had her name, my address. I immediately texted her the picture to inquire. She was stunned as she too had never had direct TV and was also in collections for direct TV. Her account states it was open in Nov. 2016. I'm sure this is happening to alot of people and they don't even know it. I've never checked my credit report till recently I downloaded this app. Credit Karma. Should I've never checked. I wouldn't have known. Please let me know if you find out any other information and I will do the same. I encourage everyone to make themselves aware of what's on their credit reports. People are ruthless out there and don't care whose life, family they impact. It's not cool. 

Message 11 of 57
Contributor

Re: Direct TV fraud

I'm actually dealing with the situation now. I handle all of my father's finances (he is elderly and disabled), and someone has been able to get access to my father's account online, order receivers, activate them, AND add packages on the account FOR OVER 2 YEARS!  My father has been a LOYAL customer for over 10 years with DirecTV and this should NOT be happening. He doesn't want me to cancel the account, but with someone on a fixed income, we CANNOT afford to allow someone to watch tv on his dime. I told him if it were to happen again, we're getting something else because this is ridiculous.

Message 12 of 57
Contributor

Re: Direct TV fraud

What can a customer do if they think that a technical support person who installed the cable might have stolen a purse belonging to the customer while installing the cable? 

Message 13 of 57
Contributor

Re: Direct TV fraud

Do previous existing employees have the right to keep their equipment, dishes, receptors, cable, Ethernet cable, calibration tools and installation tools. I know one who has all his and self installs and uses his stuff to help family and friends so they don't have to pay for it help.

Message 14 of 57
ACE - Expert

Re: Direct TV fraud

@Patrick17

 

That is iffy. If he was a sub-contractor, he may own all the tools, and possibly some cabling and other basic equipment. However, he would not be expected own any receiver/client boxes as those are leased. So if he is just using what he has left over that he owns to help out friends and family avoid the costs of a Directv tech visit, and they are not using boxes active on someone else's account but properly tied to their own account, then that would seem fine.

 

You would have to contact Directv 1-800-531-5000, or go to @ATTDIRECTVCare to send them a private message, about the process for reported suspected technician fraud.

 

@Harrypotter1221

Call Directv and request to submit a tech complaint on the work order.

 

@rwill087

Someone making changes to your father's products and services without his knowledge is certainly a problem. The claim that it has been happening for over 2 years is concerning, especially with new equipment. Who let the tech in to install? You mention your father being elderly and disabled. If this was done by some sort of caretaker assistant, then you would have to file a police report and go after the person who did this. I would also make sure any online accounts and access your father has to have their passwords updated. I would also consider having a password added when he calls in over the phone, or updated if there is already one. Only your father can change who is authorized on his account and manage the password, though if you have Power of Attorney (POA) then you can send that info to Directv to be an authorized user as allowed per the POA.

 

@Mv_mvela

Good suggestions. Checking credit reports are very important. When I was a younger man and looked at my credit report for the 1st time I found a record of an outstanding balance from when I was about 7 for medical. Got that cleared off. Wasn't sure if it was someone using my info or perhaps an error that was from when someone in my family took me in for something and went to the wrong person. You should go to www.directv.com/notmyaccount which is their form to dispute the existence of the account in the first place. If it is an outstanding balance that has gone to a collection agency, you may need to contact them separately on the dispute.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 57
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