05-17-2017 7:23 PM
- edited 05-17-2017 10:46 PM
Directv account can not be opened with out SSN. It is required for the credit check for all new customers. With this being identity theft did they refer you to www.directv.com/notmyaccount to fill out the dispute info? If not, make sure you do so so all bases are covered. Collections was probably going to the "current" contact info on file (on the Directv account) which is why you hadn't found out until you spoke with them.
Unlimited internet only occurs if you do a combined bill special between both accounts. It is not automatically given. So it makes sense that whoever used your info to get themselves service declined to combine the bills otherwise that would have alerted you sooner.
Directv itself is not fraud, that is the fault of the person who used your info pretending to be you. I doubt the agent purposely hung up, probably got kicked off the system if it was on hold for too long. Unlike General Care, I would have expected some followup from their Identity Theft Department in that case (though I understand that no department, even if they can call out, is not supposed to call out if 9pm your local time because of some Federal regulations).
Identity theft is all too common in this day and age. I wish you luck on a smoother resolution to this.
05-18-2017 5:08 AM
- edited 01-19-2018 11:33 AM by ATTCustomerCare
Sorry to read of your billing experience. If you could chat with us, we can look into this.
06-21-2017 1:52 PM
Well.....as a 60 year old fully Disabled American Veteran with at&t over 12 years FULL BUNDLE (hm ph, cell, net, UVERSE tv) I too ran into major issues with Direct TV mkting office(at&t) where my saying that I take Alot of meds and record all calls and then GOT USED BIG TIME..... They got my credit card number and I asked both Office of the President for Direct TV and Cellular for Official Investigation reference Fraud on a Disabled Person.... We have to let MANAGEMENT KNOW when THIS HAPPENS so they can HELP stop the Fraud...... Had a tech tell me just Friday that Direct TV customers complain to him daily reference tv', computers, and TABLETS that are offered and NEVER RECIEVED. .... I AM WAITING for an answer from AT&T Corporate. Good luck amigo and I feel that the company IS AWESOME and you must notify higher echelon management in order to have a complaint resolved or contact Federal Communications Commission / D.C. to report wrong doing.
- edited 01-19-2018 11:13 AM by ATTCustomerCare
Are you saying that you are also a victim of identify theft resulting in someone else getting Directv in your name? If so, go to www.directv.com/notmyaccount to submit a dispute form to get the ball rolling on resolution.
This is a customer to customer forum, so we cannot look into accounts or billing, just help each other with suggestions, and some technical knowhow. If you need official Directv support, I would suggest going to DIRECTV's Contact Us page.
08-03-2017 10:15 AM
08-03-2017 11:07 AM
In 2012 a Directv (not AT&T as that was years before the acquisition) account was opened in your name as Identity Theft, that issue was resolved, but another instance occurred this year? That is very concerning to be subject to this multiple times.
I would go to www.directv.com/notmyaccount to dispute the new account. Also I would review over your personal information to consider where it is going to, passwords to accounts are updated, and things like virus scan software for you computer are good. It doesn't make sense that Lifelock would instruct you only to state the last 4 digits of the Directv or collection account number when speaking with the verified collection agency. With most companies when you look up an account number, the system does not allow you to search by partial because of the potential of multiple people having similar numbers and they don't want to discuss personal info with the wrong person.
If someone calls in to order service, and has all the right info (SSN, date of birth, valid form of payment, etc), then it is not the fault of the company processing the order. That is the fault on whomever is pretending to be you. Being the victim of identity theft more than once, says there is a concern on how your personal info is getting out there in the first place.
So dispute through the notmyaccount link, the collection agency if it was sent to one, and review all the ways you protect your personal info for anything that needs updating or changed. With any police report filed, I hope their investigation at the very least can discover where your personal info was obtained from so you know where the leak is that you need to plug. Hope you get your info protected again and that whomever is pretending to be you gets caught.
08-29-2017 12:33 PM
10-20-2017 7:29 AM
NOT TRUE. By law a consumer is not required to provide a SSN. Accounts can be opened by providing other information. In the case of Jr-Sr situations and same name, accounts can be easily confused. It simply requires a call to Direct TV to discuss the mess with an account representative. In my case it took several calls to get to the right person and then an aggravating number of voice prompts to finally speak to a human being BUT,...the problem is resolved. The number that finally produced results is 800-860-8542. Best days to call are Tuesday through Thursday and CALL EARLY.
11-02-2017 6:16 PM
I am having the exact same issue. As I was reviewing my credit report I noticed there was an open account with direct TV in the amount of $583. The account was recently opened in Jan 2017. I have never had direct TV nor at&t for that matter. I contacted direct TV and was given the same run around. They refuse to take responsibility and continue to shift blame on me as if I'm irresponsible with my information.How are they allowing accounts to be opened without security checks!! Now today, I received a letter from direct TV addressed to a long time childhood friend whom I haven't seen in years!! I was stunned as it was a past due bill from direct TV. It had her name, my address. I immediately texted her the picture to inquire. She was stunned as she too had never had direct TV and was also in collections for direct TV. Her account states it was open in Nov. 2016. I'm sure this is happening to alot of people and they don't even know it. I've never checked my credit report till recently I downloaded this app. Credit Karma. Should I've never checked. I wouldn't have known. Please let me know if you find out any other information and I will do the same. I encourage everyone to make themselves aware of what's on their credit reports. People are ruthless out there and don't care whose life, family they impact. It's not cool.
11-03-2017 5:45 AM
I'm actually dealing with the situation now. I handle all of my father's finances (he is elderly and disabled), and someone has been able to get access to my father's account online, order receivers, activate them, AND add packages on the account FOR OVER 2 YEARS! My father has been a LOYAL customer for over 10 years with DirecTV and this should NOT be happening. He doesn't want me to cancel the account, but with someone on a fixed income, we CANNOT afford to allow someone to watch tv on his dime. I told him if it were to happen again, we're getting something else because this is ridiculous.
11-04-2017 4:48 PM
What can a customer do if they think that a technical support person who installed the cable might have stolen a purse belonging to the customer while installing the cable?
11-12-2017 9:10 AM
Do previous existing employees have the right to keep their equipment, dishes, receptors, cable, Ethernet cable, calibration tools and installation tools. I know one who has all his and self installs and uses his stuff to help family and friends so they don't have to pay for it help.
11-12-2017 12:11 PM
That is iffy. If he was a sub-contractor, he may own all the tools, and possibly some cabling and other basic equipment. However, he would not be expected own any receiver/client boxes as those are leased. So if he is just using what he has left over that he owns to help out friends and family avoid the costs of a Directv tech visit, and they are not using boxes active on someone else's account but properly tied to their own account, then that would seem fine.
You would have to contact Directv 1-800-531-5000, or go to @ATTDIRECTVCare to send them a private message, about the process for reported suspected technician fraud.
Call Directv and request to submit a tech complaint on the work order.
Someone making changes to your father's products and services without his knowledge is certainly a problem. The claim that it has been happening for over 2 years is concerning, especially with new equipment. Who let the tech in to install? You mention your father being elderly and disabled. If this was done by some sort of caretaker assistant, then you would have to file a police report and go after the person who did this. I would also make sure any online accounts and access your father has to have their passwords updated. I would also consider having a password added when he calls in over the phone, or updated if there is already one. Only your father can change who is authorized on his account and manage the password, though if you have Power of Attorney (POA) then you can send that info to Directv to be an authorized user as allowed per the POA.
Good suggestions. Checking credit reports are very important. When I was a younger man and looked at my credit report for the 1st time I found a record of an outstanding balance from when I was about 7 for medical. Got that cleared off. Wasn't sure if it was someone using my info or perhaps an error that was from when someone in my family took me in for something and went to the wrong person. You should go to www.directv.com/notmyaccount which is their form to dispute the existence of the account in the first place. If it is an outstanding balance that has gone to a collection agency, you may need to contact them separately on the dispute.
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