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DIRECTV Price Increase – What’s the Deal?

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DIRECTV Price Increase – What’s the Deal?

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If you are here, you are probably wondering why your bill increased and if it had something to do with AT&T moving your DIRECTV account to the AT&T Experience. It does seem a little fishy since it happened around the same time. Not to mention, there were some recent emails that were sent out regarding the price increase. I am here to let you know that the move to the myAT&T Experience was not the cause.

 

Why Did My Bill Go Up?

As with most providers, AT&T had to raise the monthly prices for select packages because our programming costs went up starting January 20, 2019. Our customers were notified via email and a message was posted on the news section of your December 2018 bill.

 

Heads up: If you currently have a DIRECTV® or U-verse® TV promotion, you'll keep that discount until it expires. Once your promotional period ends, you’ll pay the new price for your package. If you change your base package, you may not be eligible for the promotional offer anymore.

 

Other Reasons Why Your Bill May Have Increased

  • Promotions Expired – Check your previous bills compared to your latest bill. You may see a promotion, that was there previously, is no longer available. You can check for other offers by signing into your account at www.att.com.
  • Package Change – If you changed your packaged or upgraded your service. This may increase your bill. In some instances, the first bill you receive after upgrading may be higher than normal as your bill is prorated for the month service was added. To make it easier to view, The new AT&T bill shows the changes.

ChrisZ, AT&T Community Specialist 

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Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 20
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‎02-06-2019 2:29 PM

Re: DIRECTV Price Increase – What’s the Deal?

If you noticed a price increase and wondering if the move from DIRECTV.com to ATT.com was the cause, check out the article above. 

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 20
Teacher

Re: DIRECTV Price Increase – What’s the Deal?

I am extremely unhappy with the 6% increase in my Direct TV package! I dumped all AT&T products years ago because of the constant 'nickle and dime' increases in fees. Now you basXXXds have bought your nickle & dime entity back into my life via your absorption of Direct TV. How can you justify this 65 increase other than pure greed? Once I find a viable option to your miserable products I will once again remove your presence from my life!!

Message 3 of 20
ACE - Expert

Re: DIRECTV Price Increase – What’s the Deal?


@gypsybaron wrote:

I am extremely unhappy with the 6% increase in my Direct TV package! I dumped all AT&T products years ago because of the constant 'nickle and dime' increases in fees. Now you basXXXds have bought your nickle & dime entity back into my life via your absorption of Direct TV. How can you justify this 65 increase other than pure greed? Once I find a viable option to your miserable products I will once again remove your presence from my life!!


Due to the rising costs from the networks and content providers, all cable/satellite services raise their rates at least once each year.  Even streaming services, like Netflix, raise their rates.  There's no escaping this.  Unless you're willing to live free over-the-air TV channels. 

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 20
ACE - Expert

Re: DIRECTV Price Increase – What’s the Deal?

@gypsybaron 

 

All TV providers are subject to increasing costs from the networks which in turn raises our bill. AT&T acquiring DirecTV did not change that fact. DirecTV experienced this for years before AT&T bought them.

 

However the increase of 65 that you claim, be it $65 or 65%, sounds more like discounts completed. Look at your prior bill compared to the current one and see exactly what changed. This year's price adjustment wouldn't have changed your bill that much so something else is going on.

 

For the exact differences from the price adjustment (not discounts completing): www.att.com/2019pricing.

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I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 20

Re: DIRECTV Price Increase – What’s the Deal?

Although I agree you get content rate changes the intro package you use for new customers is not an operating loss. you still profit just not as much as the share holders want..  considering att now owns several content sources aka TW acquisition much of those premium costs should be going down not up. HBO etc etc... 

Message 6 of 20
Teacher

Re: DIRECTV Price Increase – What’s the Deal?

Networks and content providers have nothing to do with the price increase. This is pure corporate greed due to competition.

Message 7 of 20
ACE - Expert

Re: DIRECTV Price Increase – What’s the Deal?

So when the networks and content providers raise their rates, who pays?

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 20
Teacher

Re: DIRECTV Price Increase – What’s the Deal

Oh, well, duh. The consumers
Message 9 of 20
Teacher

Re: DIRECTV Price Increase – What’s the Deal?

I'm just frigging tired of paying the increases. You are locked in for 2 years when you flip flop between direct and dish. They play games with $200 Visa cards for switching, you get locked in to a rate, if you cancel its $20 per month to cancel your End of contract. Stop playing and give me programming that's worth a crap. Maybe then I'll be a continuous customer.


 

Message 10 of 20
ACE - Master

Re: DIRECTV Price Increase – What’s the Deal?

you need to support your provider, be it directv, dish, comcast, ect, when there are disputes

 

 


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Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 20
ACE - Expert

Re: DIRECTV Price Increase – What’s the Deal?


@Lisainohio wrote:

I'm just frigging tired of paying the increases. You are locked in for 2 years when you flip flop between direct and dish. They play games with $200 Visa cards for switching, you get locked in to a rate, if you cancel its $20 per month to cancel your End of contract. Stop playing and give me programming that's worth a crap. Maybe then I'll be a continuous customer.


You do not get locked into a rate. You get a discount for the 1st 12 months, but not a guarantee on the total rate of your bill for the length of your service agreement. As networks keep raising their rates to the TV providers, this is why they all have in their terms that programming and rates are subject to change.

 

DirecTV and Dish are similar. But I chose DirecTV because of a few factors. Better interface. Also DirecTV was more forthcoming in number of channels as Dish counted the HD channel and SD channel of the same network as two different channels, even though the content was the same, but DirecTV doesn't not count their channels twice. At multiple TVs I found DirecTV to be cheaper as the receiver services cover the account and only charge $7 for each additional TV no matter what box it was, but with Dish their model was increasing the charge per box ($10 to $17 depending on if HD, HDDVR, Hopper, etc.).

 

As for what the programming is worth, that is up to you. TV providers get a variety of channels, because multiple channels have one owner, so have to lay them out in packages. You chose the package that best lines up with the channels you enjoy. If you don't like what is on the channel then that is not the TV providers fault as they have no control over the content of the channel.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 20
ACE - Expert

Re: DIRECTV Price Increase – What’s the Deal?

It is the channels that are charging for their On Demand programs not DTV.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 20

Re: DIRECTV Price Increase – What’s the Deal?

My bill went from 146.00 per month to 237.00. That is quite a big jump.  I'm  really unhappy with ATT. I'm looking to change to someone else.  I'm tired of calling the so called loyalty line and being told sorry,  you have to pay the new high prices because we WON'T offer you any more packaged deals. Too bad.  We don but give a [word filter avoidance] about loyal customers is what ATT really means. It's all about the money with the corporate greedy [word filter avoidance]. I WILL look for an alternative. I hope many other customers  leave this greedy company in droves. . 

Message 14 of 20

Re: DIRECTV Price Increase – What’s the Deal?

I agree. And they played a game with me and sent a 100.00 gift card two years ago when they promised a 300.00 gift card. Now they have raised my rates fro 146 for a package to 237.00 sheet 4 days of fighting and going round and round all they could do is take away the home phone that went  from 9.99 as a package deal that I was forced to take if I wanted the lower cost for TV and internet to 32.00.  All they could offer was to take the 32.00 phone away. NO OTHER DEALS OR DISCOUNTS WHICH MEANS THAT MY FINAL BILL WILL STILL BE 200.00 A MONTH AFTER HIDDEN FEES AND TAXES!!!   I'm looking for another company to go with. Any suggestions anyone?

Message 15 of 20
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