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Can't log in to Showtime Anytime, HBOGO, etc.

Contributor

Can't log in to Showtime Anytime, HBOGO, etc.

When I try to log in to ShowTime Anytime, HBOGO, or any of the other premium streaming services I get an error.  

 

What happens is, I choose my provider (DirecTV), enter my ATT Access ID and password.  I then get the message "You'll now manage your service with an AT&T Access ID.  Click here to finish setting up your new Access ID, then come back and log in with that ID and password."

 

I'm not sure what I'm doing wrong as I'm trying to log in using my Access ID and password

 

And yes, I have those channels in my subscription.

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Message 1 of 4
Administrator

Re: Can't log in to Showtime Anytime, HBOGO, etc.

Hi @gdmiller105,

 

Please try using your Email address that is registered with your Directv account to login. Hope this helps!  Lafayette, AT&T Community Specialist

 


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Message 2 of 4
Contributor

Re: Can't log in to Showtime Anytime, HBOGO, etc.

If I do that it tells me that I've entered an incorrect email or password.
Message 3 of 4
Administrator

Re: Can't log in to Showtime Anytime, HBOGO, etc.

HI @gdmiller105,

We have seen others with the same issue of logging in to third party app. Follow this link to learn more on how to resolve this issue. Lafayette, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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