11-30-2018 8:53 AM
I am a "snowbird".....fly back 'n forth between Florida and Virginia as the seasons change.....thus I have TWO DIRECTV accounts. ATT doesn't seem to be able to deal with this arrangement through the ATT Access Portal. So two questions:
a. How do I combine my three accounts (ATT Wireless, DTV in Florida, & DTV in Virginia) under a single ATT Access ID?
b. Is there a way (other than call 800-531-5000) to suspend one DTV Account and simultaneously activate the other DTV account?
Dealing with DIRECTV was easy-peesy before DTV became walled off behind the ATT ACCESS wall. (just a wistfull comment).
Solved by: Go to Solution.
12-03-2018 5:36 AM
Okay, DIRECTV: Why won't you answer my question?
I just got an email from DTV stating that my Question has been removed........i.e."screw you".
So much for your fake "Customer Service'....my only option is to call Customer Service and spend an hour on the phone with someone not in this country, who barely speaks english, who cannot even understand the issue.
12-03-2018 5:38 AM
Here is DIRECTV's actual reply to me.....days later:
"Your article is no longer available at this link. To find the answer to your question, please use the search bar or check out our top articles below:
How do I connect my Genie® or HD DVR to the Internet?
What should I do if I forgot my email/Access ID or password?
How do I program my DIRECTV remote control?
How do I contact DIRECTV?
DIRECTV Error Code 771
My DIRECTV remote control is not working, how do I fix it?
What channels are included in each DIRECTV package?
How can I pay my DIRECTV bill?
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12-08-2018 9:41 AM
97 reviews to date and not a single ATT "expert" will address the question?
12-08-2018 12:50 PM
You can't combine your accounts.
This is a customer to customer forum not DTV support.
12-09-2018 6:32 AM
You cannot combine multiple DirecTV accounts. Per Terms of Service, as well as keeping in line with FCC regulations as account's physical service address affects a few things, accounts are not allowed to be combined. Any combined bill or bundling discounts do not affect multiple service accounts (i.e. 1 AT&T wireless account cannot give discount to two DirecTV accounts).
To date DirecTV has not allowed suspension to be done any way other than speaking with a live agent. This is thought to be because of the disclosures they must go over on how the suspension works.
Multiple views doesn't mean AT&T/DirecTV are looking at the post. This is a public customer to customer forum, not official support. So views are normally from other customers.