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Billing issues


Billing issues


Billing issues

I am a Direct TV customer for over 3 years, ATT Uverse for 2 and just recenting at the first of December I got ATT wireless service.  When I got my new phone I went to the closet ATT store with help in activating and setting up my phone.  I explained to the ATT representative that I have been trying to combined my services ever since ATT aquire Direct TV.  He worked up some number and gave me a package price of $89.00 a month plus taxes.  I am NOT being given this rate.  I went back to the store and Logan wasn't working that day so i spoke with someone there and they saw this information in my account notes but said they would leave a message for Logan to contact me.  He also stated that soemtimes it takes a couple billing cycles.  2 billing cycles later and I still don't see this package price.  FRUSTRATED WITH ATT

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ACE - Expert

Re: Billing issues


You're not alone.  You'll see many posts here from folks frustrated with combining AT&T + DirecTV accounts.  See additional informaiton here ....


We ACEs are customers too, NOT employees. Answers are based on experience. They're honest, even if not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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