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Attempted Cancellation

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Attempted Cancellation

Good Afternoon,

 

I called DirectTV in October and requested that my account be terminated as of that date.  I was told that due to a internal issue they were unable to process my termination that date.  However, my termination request and date would be noted in my account.  I have since called back and attempted once again to terminate service and to receive a refund for amounts I have been charged following my original requested termination.  I was told they were unable to give me a refund but could credit my account.  I now have a negative balance which makes no sense as I will never draw down against that negative balance as I am no longer using the service.  In addition, I just received a bill for service.....after I have once again requested to cancel my account.  I never had an issue with service so I would hate to have to report the company for these tactics as I am sure it is just a misunderstanding but I really need to figure out how to cancel my service as of my original requested date and receive a refund.  My last call was not incredibly productive as shown by the credit to a non-active account so I am wondering if anyone else has been denied the ability to cancel and then refused a refund when it was an issue at DirectTV on why they could not process my request in the first place.  I gave proper legal notice and am now getting increasingly frustrated.

 

Thank you

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Administrator

Re: Attempted Cancellation

Good Evening, @angiej0207.

 

We would love the opportunity to properly review your account. We will be sending you a private message to help you reach a resolution to your cancellation concerns. We strive to deliver quality customer service in a timely manner. Please be on the look out for a PM from us. Talk to you soon. 

 

Ariel, AT&T Community Specialist


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