Explore & discover

Helpful Links

Attempted Cancellation


Attempted Cancellation

Good Afternoon,


I called DirectTV in October and requested that my account be terminated as of that date.  I was told that due to a internal issue they were unable to process my termination that date.  However, my termination request and date would be noted in my account.  I have since called back and attempted once again to terminate service and to receive a refund for amounts I have been charged following my original requested termination.  I was told they were unable to give me a refund but could credit my account.  I now have a negative balance which makes no sense as I will never draw down against that negative balance as I am no longer using the service.  In addition, I just received a bill for service.....after I have once again requested to cancel my account.  I never had an issue with service so I would hate to have to report the company for these tactics as I am sure it is just a misunderstanding but I really need to figure out how to cancel my service as of my original requested date and receive a refund.  My last call was not incredibly productive as shown by the credit to a non-active account so I am wondering if anyone else has been denied the ability to cancel and then refused a refund when it was an issue at DirectTV on why they could not process my request in the first place.  I gave proper legal notice and am now getting increasingly frustrated.


Thank you

Message 1 of 2

Re: Attempted Cancellation

Good Evening, @angiej0207.


We would love the opportunity to properly review your account. We will be sending you a private message to help you reach a resolution to your cancellation concerns. We strive to deliver quality customer service in a timely manner. Please be on the look out for a PM from us. Talk to you soon. 


Ariel, AT&T Community Specialist

Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 2
Share this topic
Share this topic

If your DIRECTV account has recently moved into myAT&T, let us help you manage your DIRECTV account in myAT&T.

Additional Support