09-11-2019 8:05 AM
I see many others here who have also experienced terrible customer service. Personally, I have been with ATT(wireless) for over 20 years and was a satisfied DirectTV customer for 4 years. That all changed with some terrible customer service issues. Due to this, I cancelled my Direct TV yesterday and am free of them. However, this experience has also prompted me to research other Cell and Home Phone carriers as well. After all, if ATT has done this with DirectTV then what service line is next.
If any ATT leadership reads this, here are my personal reasons for leaving you and for seriously shopping my other services as well:
At this point, I am very happy to be ending my relationship with ATT Direct TV and will avidly work to advise others to consider other choices (e.g. I will have roughly the same content and technology but save $800 per year). ATT's failure in incorporating DirectTV and retaining its quality has also prompted an earnest search to save money and end my relationship with other ATT entities.
I encourage everyone who has a similar experience/feeling to reply and perhaps Someone in some level of leadership will look at this and examine their business model.
09-11-2019 8:16 AM
I just had a similar experience with Customer Loyalty. They are unable to provide anything more than a $5 discount on a bill that nearly doubled. If DTV/ATT aren't willing to actually show loyalty to long time customers then I will be cancelling service.
09-11-2019 8:19 AM
Same issue..bill went up by $55.00, they don't care. I am cancelling service as well.
09-11-2019 8:56 AM
The ATT CEO has stated they want to get rid of customers always asking for credits.
09-11-2019 10:06 AM
Haha good business model. They are succeeding. I copied this excerpt directly from a Forbes Article. The same article does mention the fact that consumers on Cable, Sat, etc. are generally getting priced out:: n its earnings presentation on Wednesday, AT&T announced that it had lost 544,000 DirecTV subscribers in the first quarter, bringing the total decline in the past nine months to 1.28 million. Even though the satellite service still has more than 22 million customers, the market did not react well. AT&T’s stock fell by more than 4% by the end of the day, resulting in a $9.5 billion reduction in the media giant’s market cap.
09-11-2019 10:09 AM
as sat and cable subs more to streaming, streaming costs will go up
stations will demand more money for thier content
its a matter of time
09-11-2019 10:41 AM
I agree. The market will normalize itself eventually but at least with the competition consumers will end with better prices and options. Ideally, if ATT decided to regard it's multi year clients as a more stable revenue base they would offer an incentive (discount) then work to attract new customers. Fortunately, I'm a Capitalist so no hard feelings I just choose not to add to ATT profits when they won't negotiate.
09-11-2019 10:51 AM
they are negotiating. problem is everyone always wants more money.
providers want to pay less, because it makes subs mad when prices go up
but it also makes subs mad when stations gets blacked out.
stations know this and use it to extort more money
although if a station is blacked out long enough thier ad revenue goes down
there is no right answer
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