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2 year direct TV contract

2 year direct TV contract

I was under the impression that when I agreed to the 2 year direct TV contract that we were locked into the price we agreed to for two years. Now I'm seeing on our bill that the 35.00 credit is only good for 12 months. Will there be a price increase after the first year?
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Message 1 of 31
Contributor

Re: 2 year direct TV contract

Actually no one in my family liked it. That is why I switched back so quick. also, the guy who did my pricing on the phone didn't include everything, so my bill was higher than quoted.

 

Message 16 of 31
Scholar

Re: 2 year direct TV contract

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Message 17 of 31
Contributor

Re: 2 year direct TV contract

The way I understand my bill, U-Verse is your land telephone line, called U-Verse Voice on my bill.

My bundeled bill is different just about every month, yet we change nothing.  Go Figure That!

Message 18 of 31
Scholar

Re: 2 year direct TV contract

What is the Break Down ?

How Much for LAND LINE,

Internet,

TV

Message 19 of 31
Tutor

Re: 2 year direct TV contract

AT & T dont care about retaining customers. $5 a month credit? Really? wow

Message 20 of 31
Contributor

Re: 2 year direct TV contract

I just signed up and was quoted for a 2-yr "locked" price per month. I certainly hope that is the case in 365 days from now. DIRECTV seems to be pretty bogus as it were already. They switched out channels on the compare package lineup from my time of signup to installation date. And quoted me $75 more than the original quote. Practice seems illegal. 

Message 21 of 31
Contributor

Re: 2 year direct TV contract

they will go up every year after the first year, they are not very accommodating in trying to help you keep your bill down. 

Message 22 of 31

Re: 2 year direct TV contract

Yes, I was told the most I would pay in the second year was around $77/month. My first bill in the second year was $111.51, quite a bit more than the $77/month I was told when signing up. I want to switch to a more affordable provider and was told I still had 11 months on my contract. If they don't abide by the quoted pricing why do we have to honor the contract?

Message 23 of 31
ACE - Master

Re: 2 year direct TV contract


madcap72714 wrote:

Yes, I was told the most I would pay in the second year was around $77/month. My first bill in the second year was $111.51, quite a bit more than the $77/month I was told when signing up. I want to switch to a more affordable provider and was told I still had 11 months on my contract. If they don't abide by the quoted pricing why do we have to honor the contract?


look at your previous bills

see the credits there?

see when they expire?

its all there

want to lower the bill?

lower the pack, remove rooms, ect

 

subscription tv is a luxury, not an entitlement

if you cant, or dont want to, pay the price, dont get it.  use an antenna and receiver your free local stations

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 24 of 31
ACE - Master

Re: 2 year direct TV contract

Directv's introductory offers, as your order confirmation will show, are a 24 month agreement because of the investment of equipment and install that they are providing. The intro offers shows a discount for 12 months if you read your order confirmation.

 

When AT&T and Directv merged, they came out with a special bundle intro offer that if you ordered all 3 services together it would have a price lock on most services for 2 years. That was a special setup.

 

Some years per an increase in programming costs (what the networks charge Directv to be carried) some of that increase has been passed on to us as a price adjustment near the start of the year. This does NOT happen every year. But unless the cost of networks goes down, it is the nature of the industry. Just like oil prices goes up and we see higher gas prices, no longer the $1.09 per gallon or less when we started.

 

Read your order confirmation as it spells out exactly what you are getting. If you aren't prepared to pay the regular cost when the special finishes, don't get the service. Discounts, credits even of $5 worth, are not an entitlement. If you are not getting what your order confirmation and terms of service provides, then yes that is a problem. But a 24 month service agreement (contract) is not the same thing as length of discounts, just how long you have agreed to keep Directv Service. Your discounts, even if for one year, are what Directv is agreeing to provide you for that service agreement along with the equipment and install.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 25 of 31

Re: 2 year direct TV contract

I have one tv, so what your saying is you can't trust them to tell the
truth. I asked specifically what my monthly would be when promotion fell
off after year one and was told around $77/month...
Message 26 of 31

Re: 2 year direct TV contract

I have one tv, so what your saying is you can't trust them to tell the
truth. I asked specifically what my monthly would be when promotion fell
off after year one and was told around $77/month...
Message 27 of 31
Highlighted

Re: 2 year direct TV contract

That's my point, I was prepared to pay the $77/month I was quoted not the
$111.51 it went to...
Message 28 of 31
Contributor

Re: 2 year direct TV contract

Hi how are you.  I was roped into Directv for 2 years.  Sales associate told me the price lock was 70 dollars for 2 years which included the NFL Sunday Ticket.  After the first year I learned my price increased from 66 to 194.  I could not believe it, I called in and tried articulate what was told to me by the associate and was immediately cut off and talked over by the directv phone associate.  I asked for her name and directv ID and she said, I told you my name and I am not doing it again....then she went silent while I was trying to ask her why she was acting this way.  This company is the most unprofessional company I have ever seen or been apart of and I would not recommend them to anyone.  As a matter of fact, I am disconnecting tomorrow and I do not care about any disconnect fees or crap like that.....I'll save in the long run by cutting the cord and using my Netflix. 

Any help or suggestions is appreciated

Message 29 of 31
ACE - Master

Re: 2 year direct TV contract

No matter what a sales agent quotes for ordering new service, always read the order confirmation. This shows the full breakdown, amount of discounts and their length. Some sales people will say anything to get the sale, sometimes they honestly misquoted something (they are human after all), and sometimes there is just a misunderstanding between sales person and the person ordering. So order confirmation is very important to read with any company. Though your price increase from $66 to $194 doesn't make sense for the 2nd year, unless you are including the installment (6 months) cost of NFL Sunday Ticket (free for 1st season only).

 

That other agent however, talking over you, refusing to re-verify name, and then going silent is certainly not the way the company instructs her to be. I would call Directv 1-800-531-5000, or go to @ATTDIRECTVCare where you can send a private message, and submit a complaint on that agent.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 30 of 31
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