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How to resolve an established claim number when encountering non-responsiveness

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How to resolve an established claim number when encountering non-responsiveness

The damage caused by an AT&T Fiber Optic Service Installation Contractor by cutting an underground residential electrical line leading to lights at the end of my residential driveway has compromised my home security lighting and safe vehicular navigation when backing out of the driveway at night.
 
This needs to be remedied now, versus 'ASAP' (as they put it) in order to reestablish those home safety and security features so as to prevent any incident that may occur due to the loss of lighting and the functionality and effectiveness they provide.

I am experiencing difficulties in driving this to closure using the AT&T provided Risk Management phone number and the contact information for the AT&T subcontracted services working my claim.

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Re: How to resolve an established claim number when encountering non-responsiveness

Hello @wacotrailboss,

 

Thank you for your recent posting.  We appreciate your participation within the Business Community.  I would be happy to help.  In order for me to research your issue, I will need to verify some information.  Please send me a private message by clicking here: https://soc.att.com/2VGcXRz

And include the following details:                                                                                           

  • Full Name:
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Thank you,

Nancy

AT&T Social Media Manager


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