Existing Residential Power/Phone Joint-use Pole Removal

[cliffs_56]

I live in Auburn, CA. and currently in the process of relocating my power and phone/internet lines underground.  PG&E said they will remove their line, but that I would need to contact AT&T to get their wire and then the pole removed.  Not sure what 800 number to call or what automated options to dial...

[ATTBusinessForums]

Hello @cliffs_56,

Thank you for your recent posting. We appreciate your participation within the Business Community. We will be happy to help you with your request. In order for me to further assist, I will need to gather some information. Please send me a private message: https://soc.att.com/2pfXs75

And include the following details:
Your full Name:

Full residential address:

Preferred Contact #:
Email address:

Thank you,

Laura G.
Business Social Media Manager

[cliffs_56]

Your link looks like another post...Can't you email me outside of this forum page?

[ATTBusinessForums]

Hello @cliffs_56,

Thank you for your recent posting. We appreciate your participation within the Business Community. We will be glad to help with your concerns. Please send me a private message by clicking here (https://soc.att.com/2B2nzRV) and be sure to include the following details so I can help:

Your full Name:

Full residential address:

Preferred Contact #:
Email address:

Thank you,

Lisa

Social Media Manager

[cliffs_56]

Is there a real human being on the other end of this, or just all automated responses? 

[ATTBusinessForums]

Hello cliffs_56,

We can assist and are human. Please provide the following in a private message so that we can get you the assistance needed.

Please send me a private message by clicking here:

Please include the following details: 

Full Name:

Address:

Preferred Contact #:

Email address:

Thank you,
Kathy V.
Social Media Manager

[Constructive]

@cliffs_56  of course they are human, they are simply asking you correspond with them in a private chat to acquire your information so they can contact you directly.since this is public customer forum.