- edited 03-11-2017 6:59 PM
There are at least 28 that I am aware of....
As ATT has several divisions, the call centers are divided between sales, support, and billing (5 call centers for billing)
Mobility (cell), DirecTv, Digital Life, Uverse, Business class, etc.
List various positions around the U.S. the company is hiring for... One of the links is for call centers.
At the time of posting this was 12 positions locations in
California, Florida, Georgia, Idaho, Iowa, Louisiana, Missouri, Montana, Oklahoma, and 3 in Texas (Austin, Farmers Branch, Lubbock).
I know two calls center in the Milwaukee area, one downtown and one west of downtown a county over. Also multiple centers in Michigan, Ohio, Atlanta, Georgia area, Arizona.
Edit.... Description of posting....
Love helping people get the most out of their tech? Let your voice be heard on our Call Center team. Here, you’ll connect our customers to the latest cutting edge technologies and gain skills you can use throughout your career.
What makes a successful Customer Service Representative at AT&T? Check out the traits we’re looking for to see if you have what it takes.
WHAT'S IN IT FOR YOU?
Answers inbound call from customers with billing issues, technical issues or general questions regarding service. Assists customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems. Handles telephone and face-to-face customer contacts. Coordinates with all sales channels for retention efforts on existing customer base. May sell all products and services offered by the Company. May help collect past due balances or take payments from customers who have been disconnected. Processes credit applications and activates service. Maintains appropriate records, prepares required reports, and updates customer accounts. Performs other duties as assigned by management.
The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
03-16-2017 9:40 PM
04-03-2017 10:35 AM
03-16-2018 6:48 AM
Customer Service is a nightmare. I started Monday setting up new service for a lake house. It is Friday and it is still not taken care of. I have been on the phone off and on for at least 5 hours. Just today(Friday) so far one hour and 25 minutes and still going. I can hardly understand most of the numerous people I have talked to.
They have transferred me to about 20 different departments. You offer so much money in gift cards free. They are not free. You are paying for patience to be able to get through the process!!!!
04-24-2018 4:05 PM
I just got a call from ATT wanting to save me money on my bill. Problem is, he sounded exactly like the overseas scammers. So, I hung up on him. If he was a legitimate caller, ATT needs to do a better job of hiring people who speak understandable English!!
10-26-2018 6:44 AM
So the overseas call center people earn around $7/day. Most of them have college education since the job is some of the most highest paid and sought after. A vast majority don't own a tv either which makes it difficult to help trouble shoot any issues. They read from their scripts and do not deviate because they are afraid they will lose their job. Att is working with them but just be patient. I have had a lot of domestic operators be rude or curt with me and the same goes for the overseas operators. I have a easy time understanding them but I am pretty good with accents. Since its random when you call in for an operator here or abroad, the best time is early in the morning around 9 am local time to get a US representative but it's still random based on call volume.
05-31-2019 9:28 AM
What do you do if evertime you call they don’t speak English. We both spent whole conversation saying what and can you spell that. Guess they don’t have a customer service department in US so they should not be allowed to sell their service here. Should only be allowed in the countries they paying 7 dollars a day and let’s see how much they make then
06-03-2019 1:07 PM
We are a global company and have locations all over the world. In addition, in the states we have employees from all over the world. In my location (Ohio) with have people from different African countries, Pakistan, Puerto Rico, Jamaica, in addition to multiple different states within the US. This is to say, that even if you are calling and get a center in the US you are still going to be getting people with accents and where English may not be their native language.