AT&T Business Forums

Bait and Switch

Today after spending an hour and a half on the phone to try and correct an error AT&T made on my bill an AT&T rep talked me into switching my business landline to a cell phone. He suggested this to me as it would be much cheaper. I was told it would be 42.00 a month. After confirming the agreement number from an email that was sent to me, an email that had no prices, I received an email stating that I was paying 68.00 a month plus fees. I do not agree to this.

Glenn ***

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[Edited for privacy. This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Responses

ATTBusinessCare

Community Support

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3.1K Messages

7 years ago

Hello @gauvil

Thank you for reaching out on our Business Community.), I apologize for the poor experience you've had with getting your concerns and issues addressed. I will be glad to help with your concerns.

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Thank you,

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Lisa

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gauvil

Contributor

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2 Messages

7 years ago

{Edited}" This is the name the phone line is under.{Edited} After 5 PM Eastern Standard {Edited}ATT business phone line # {Edited} This is the telephone number I am referring to{Edited}
I will forward you my last correspondence with an AT&T rep from this email address.

Moderator: Your post has been edited due to personal information. Please follow all guidelines when participating in the Business Community. The Community Guidelines can be found HERE https://www.att.com/legal/terms.forumguidelines.html

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