Contributor
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1 Message
blackberry passport
My wife's blackberry passport will not get past the finalizing device setup screen. Any known fixes, have tried rebooting with out Sim card and that doesn't work.
Contributor
•
1 Message
My wife's blackberry passport will not get past the finalizing device setup screen. Any known fixes, have tried rebooting with out Sim card and that doesn't work.
ATTHelp
Community Support
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231.3K Messages
6 years ago
Hello @Samichord!
Welcome to the Community Forums! The phone not being able to fully power on is a problem. I rely on my device for important communication and understand the need to get this fixed as soon as possible. I gladly help with this today!
Please try our great Troubleshoot & Resolve tool. For best results please click Sign in > log into your myAT&T account > select the phone’s make and model > Power and battery > Device won't power on, and follow the remaining steps until it can fully function again.
If the phone needs to be replaced, here is an article with information on the options.
I’m glad I could help! Thank you and have a great rest of your afternoon.
Daniel, AT&T Community Specialist
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