Version 10.2 avail when w/AT&T

Scholar

Version 10.2 avail when w/AT&T

 

Is there any word when Version 10.2 might be available from AT&T for our Q10s?

 

Thanks!

 

. . . . .  Pete

 

Message 1 of 206 (15,519 Views)
Mentor

Re: Version 10.2 avail when w/AT

keep in mind, this is not "unauthorized" like Android OS'. These are 100%
signed and verified by BlackBerry, they are not hacked, etc.

BlackBerry's will can only install signed code from BlackBerry...

Chances are if you have employees in your company that are not on AT&T,
they already have the update anyway.
Message 91 of 206 (3,101 Views)
Scholar

Re: Version 10.2 avail when w/AT

 

g,   As you say, "keep in mind" that upgrading with a leaked version probably means AT&T customer support is no longer available for the Q10.

 

 

. . . . .   Pete

 

Message 92 of 206 (3,098 Views)

Re: Version 10.2 avail when w/AT

[ Edited ]

p, not much AT&T support for the Blackberry now...nevertheless, the choice is ours as consumers.

 

I would have also waited but I needed a few of the Android apps (eWallet and Logmein) without migrating to Android completely.

Message 93 of 206 (3,084 Views)
Teacher

Re: Version 10.2 avail when w/AT

Okay, you talked me into it. How did you do the update? I give up on these guys. My coworkers with Verizon BB had their phones updated a month ago from Verizon!!! I keep getting this feeling that AT&T has decided it's not in their interest financially to spend many resources supporting BB devices.

Message 94 of 206 (3,045 Views)

Re: Version 10.2 avail when w/AT

My post weren't meant to encourage anyone from loading a non-official version of the OS, they were only meant to response to the post concerning AT&T delays due to bug issues. If you decide to load a non-official release, make sure you backup your device and are ready to be without the device if any unknown issues occur.

 

Please keep in mind that none of of US carriers have release OS 10.2.1 for the Q10, Verizon customers are also waiting for this release. Verizon has only release 10.2.1 for the Z10.

Message 95 of 206 (2,941 Views)
Teacher

Re: Version 10.2 avail when w/AT

I just spoke with "Zander" at AT&T customer support. He tells me that AT&T is still waiting for BB to release the official version of 10.2.1 to them. He also tells me the Verizon customers that have recieved 10.2.1 for their Z10 were only a small experimental group. Please don't shoot the messenger! 

Message 96 of 206 (2,880 Views)
Tutor

Re: Version 10.2 avail when w/AT&T

There are no significant bugs in Blackberry's OS 10.2.2.  This is part of a systematic choking-off of Blackberry by AT&T and other U.S. carriers... and their more profitable Android and  Apple IOS partners. In the particular case of Blackberry OS 10.2.1, Blackberry users can now download Android Aps which the competition is in a frenzy about, which At&t (and other U.S. carriers) or appeasing by the slow "squash"/support of Blackberry OS 10. Just wait, as more of this conspiracy hits the main talking-head media and truth comes out....

Message 97 of 206 (2,796 Views)
Scholar

Re: Version 10.2 avail when w/AT


petercreasey wrote:

 

g,   As you say, "keep in mind" that upgrading with a leaked version probably means AT&T customer support is no longer available for the Q10.

 

 

. . . . .   Pete

 


 

Except that this idea is false.  AT&T has never denied customer service because someone had a newer OS version than what the carrier provides.  This has been brought up many times in the CrackBerry forums and plenty of users have said that they had no issues dealing with AT&T even with a different OS installed.

 

As noted, BlackBerry OSs aren't like loading third party roms for Andriod, or jailbreaking iPhones. A BlackBerry OS is a BlackBerry OS, comes from BlackBerry as they are signed by BlackBerry. The phone simply won't load an OS that is not signed by BlackBerry within the walls of BlackBerry. AT&T knows this. I think I ran the actual AT&T provided OS the first 2 weeks I got my Z10 back at the end of July. It's the same version they still "officially" provide now. I've gone way past that since and never looked back.

 

Before the Z10, I had a Torch 9800, and had the AT&T OS the first week I had it, and for a few weeks almost a year later when they actually had a current build.  But I soon went beyond that one several times for the next year-and-a-half I had the phone after that, while AT&T was still stuck on that no-longer-current build (to this day, by the way).

 

Before the 9800, I had a Pearl 8100.  That one ended it's service with me with an OS from AT&T that actually was among the last builds to ever be released for that phone.  I think there was one OS release newer by 2 build numbers, but since I was about to get the 9800, I didn't bother - and really, by then with the old OS 4.5, there wasn't much you could get from newer builds anyway.

 

And, for those who say that AT&T customer service reps say they are waiting on BlackBerry, that's bogus.  The problem is that the CS reps just don't know anything so that's their default answer just to shut you up - blame the other guy.  AT&T has had this OS for testing since at least mid January when everyone else got it. BlackBerry wouldn't not give it to AT&T (or Verizon, or T-Mobile), but give it to everyone else in the world.

Message 98 of 206 (2,696 Views)
Scholar

Re: Version 10.2 avail when w/AT


joeldf wrote:

I think I ran the actual AT&T provided OS the first 2 weeks I got my Z10 back at the end of July. It's the same version they still "officially" provide now. I've gone way past that since and never looked back.

 


Joe,  thanks for info!

 

Can you inform us as to how to upgrade to a newer Q10 version without having to reinstall email accounts and restore data?

 

. . . . .   Pete

 

Message 99 of 206 (2,691 Views)

Re: Version 10.2 avail when w/AT&T

Well looks like another carrier has beat us to the punch again, the carrier that begins with "T" release 10.2.1 for both the Q10 and Z10 yesterday (3/13/14).....It's sad that AT&T still hasn't release the update.

Message 100 of 206 (2,361 Views)

Re: Version 10.2 avail when w/AT&T

i have been calling support 1-2 a week since the update was announced and this week i was able to get a $10 credit on my account for 12 months! it still doesnt solve the issue but if enough people complain and demand credits constantly  they will have to release the update or lose some profit

Message 101 of 206 (2,307 Views)
Scholar

Re: Version 10.2 avail when w/AT&T

[ Edited ]

colombianmob wrote: this week i was able to get a $10 credit on my account

c,  thanks for the good info!

 

I just used AT&T Chat and got the $10 credit for each of my Q10s.  AT&T was reluctant but did give me the credits.

 

If enough people prompt AT&T of the need for the Q10 upgrade, then perhaps AT&T will hasten the release of the new version.

 

During the Chat, the AT&T person checked to make sure then assured me that AT&T is still testing the new version and it will be released when testing is complete.

 

. . . .  Pete

 

 

Message 102 of 206 (2,294 Views)

Re: Version 10.2 avail when w/AT&T

You're welcome!!! I'm glad it worked for you and hopefully more people find out about it
Message 103 of 206 (2,217 Views)
Mentor

Re: Version 10.2 avail when w/AT&T

 Although I am using *.2156 OS since it came out last week, I still feel that AT&T should release the upgrade soon.
 I understand that all is business and the US carriers decided that BB does not deserve a chance but we are all customers here. We don't care what problems exist between BB and AT&T. Most of us work really hard to meet our end of the contract and respect is the least that we deserve. I am not saying that AT&T HAS to release the upgrade, but if they are not planing on it, at least reply to our questions with a definite answer.

 Independently if we want to, or not, technology can cause unnecessary stress and can have a negative impact to a lot of people, especially those that are technologically challenged or have mental issues. Upgrades/updates have become part of our life and trying to seek another way to update our devices, takes away valuable time that we could have spent with our families or elsewhere.

 AT&T not giving a definite and clear response on this subject, not cool!

Message 104 of 206 (2,119 Views)
Scholar

Re: Version 10.2 avail when w/AT&T

[ Edited ]


Apparently nothing official from AT&T, but rumor is that the 10.2.1 update should be released by 3/25.

. . . . . Pete

 

Message 105 of 206 (1,952 Views)
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