10-10-2013 3:04 PM
Is there any word when Version 10.2 might be available from AT&T for our Q10s?
. . . . . Pete
Solved by: Go to Solution.
02-17-2014 9:27 AM
You should hear from us. We want BB 10.2.1, instead of the software released one year ago! It has too many bugs.
02-17-2014 9:58 AM - edited 02-17-2014 10:00 AM
Per numerous reports, BB 10.2.1 also has bugs...which are probably what's holding up the release by AT&T.
The current BB operating system is working fine; thus, I want AT&T to wait and be sure that a reliable version is released.
. . . . . Pete
02-17-2014 10:20 AM
02-17-2014 11:33 AM
02-17-2014 1:37 PM
To be fair, there were a few bugs related to Exchange ActiveSync accounts in 10.2.1.1925 that would basically remove the account and all emails from the phone because of certain administrator forced password requirements. Usually if the phone had a password to unlock the screen. The second password request for the exchange account would pop up momentarily and if not caught fast enough or canceled, would go away taking the emails with it. But this was only on the phone side. The main account was okay. It did, however, contribute to the halting of the OS release by some carriers worldwide.
I didn't experience this bug as I'm not required to password protect the phone itself, nor do I have any extra administrator requirements for my exchange account password itself.
I think there were also bugs related to Gmail EAS accounts, and BES HTML issues. I don't know the specifics, since none of these had any affect on me (don't use Gmail and not on BES). Likely it wasn't discovered until the rollout of 1925 outside the U.S. and people on corporate accounts started updating (the kind of users that usually don't or can't load leaks).
The newest OS out there now - 10.2.1.2141 (Software version 2102 as the carriers go by when telling you about it) - fixes all those bugs. Also, camera spot metering is working again (but face detection is still missing - except that spot metering is more important to me so I'm happy).
I would just like to say to AT&T that I've been "testing" 10.2.1.1925 since the beginning of January. And I loaded up 10.2.1.2141 this past weekend. To the best of my knowledge, the AT&T network is still up and working great. And, with the EAS bug fixed, there's no reason to not release at least this latest OS to every one else.
02-18-2014 10:36 AM
I just spoke with a customer support rep. and he said they are still currently testing 10.2 and are shooting for a release to customers sometime in April 2014. I'm really hoping this isn't true because I really need access to some of these Android apps for work.
Does anyone have any idea which apps will be making the crossover from Android to Blackberry when/if 10.2 ever makes its debut?
02-19-2014 9:14 AM
April!! Come on AT&T. Your long time customers need your help badly. My coworkers with Verizon have had this update for several weeks now. I haven't heard of any them complaining about problems with the update. Seriously, let's let the cat out of the bag guys. Release the darn thing and help YOUR customers. I thought you guys were working for us. I can't imagine that anyone on this forum wants to switch providers; however, you're twisting are arms. Please help us out and push out the update. I'm dealing with a phone that acutally turns off my car radio due to a bug with audio streaming. Something this update is going to fix. Please help!
02-19-2014 11:30 AM
that's insane, i might switch to verizon if they dont release it before the end of my billing cycle
Except that I don't think Verizon has released a 10.2 update either. You'd be in the same boat.
Some of their customers got the 10.2.1 update a few weeks back, but it was killed later that day. Some say it was a mistake, but Verizon never confirmed or denied what happened.
02-19-2014 11:56 AM
02-19-2014 1:04 PM
02-22-2014 2:39 PM
I went to the local att shop and asked where the 10.2 update for BB Q10 and i got about 3 different answers to my questions. "call 611, they can tell you." " but black berry is supposed to send you the updates to new 10.2. and not at&t." at this point i walked out and was polite. only so much i can do when i get answers like this.
02-23-2014 9:21 AM
That is so crazy... When I called them (AT&T), I was told that each provider sends out their own "tweaks" of the OS (not BB). According to that rep, each provider does their own testing.