Scholar
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62 Messages
Unable to Reply to Messages
Blackberry Curve 8310:
Unable to Reply to Messages.
Can Receive Messages.
I have attempted master reset, and re-doing enterprise activation.
I have attempted resending IT Policy and Resending Service Books.
What else can I try?
I have three users affected.
Accepted Solution
technotes
Scholar
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62 Messages
15 years ago
Message Edited by technotes on 11-07-2008 08:27:50 AM
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Jgibson7
Guru
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591 Messages
16 years ago
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technotes
Scholar
•
62 Messages
16 years ago
Backing up and Restoring your Blackberry using the Blackberry Desktop Manager
http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&ft=searchTab&ps=solutionPanels&locale=en_US&_dyncharset=UTF-8&solutionId=KB91254
Reload the Handheld Software onto the phone.
(1) Download and Install the Blackberry Desktop Software
(2) Download and Install the Blackberry Handheld Software
(3) Use the Blackberry Desktop Software to load the Blackberry Handheld Software onto your Phone
This link is how you download the Blackberry Desktop Software:
http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&ft=searchTab&ps=solutionPanels&locale=en_US&_dyncharset=UTF-8&solutionId=KB1909
This link shows how to reload the blackberry handheld software onto the phone:
http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&ft=searchTab&ps=solutionPanels&locale=en_US&_dyncharset=UTF-8&solutionId=50638&isSrch=Yes
I will try these steps. Since the users are remote, I may end up having to mail them CDs containing the software, as some might have dial-up at their homes.
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