Troubleshoot your device issues
Jshdroid26's profile

Contributor

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1 Message

Monday, July 18th, 2016 4:09 AM

System upgraded screwed my phone

Hi, i ran the software update to install the latest version of android marshmallow 6.0.1 but now I can not get into my own files or download/upload anything, from its behavior i know the software got screwed up...i tried conecting it to my PC and download my pics (which btw is the only thing I really need from its memory) fro my recent vacation...oh and there's all the emails from work since it is sync with our outlook server!!!

Any help is greatly apprecieated, I really don't want to loose all my info on the phone!

Please email me to [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Community Support

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230.7K Messages

8 years ago

Hello @Jshdroid26 !

 

 

I am so sorry that you are unable to get into your files to download or upload anything! Just having a recent vacation myself, I definitely understand not wanting to lose your pictures!

 

 

There are a few ways to back up information on your device. If the PC is not reading the device, you may want to try Google or a memory card if you have one available. The steps for all of these methods can be accessed through our Device Support Center!

 

 

After selecting your make and model, choose Tutorials > Backup & restore.

 

 

You can also bring your phone to an AT&T Store or Device Support Center. They should be able to back up the device and reset if needed. A reset will typically fix software related issues. These instructions are found in Tutorials > Troubleshooting > Reset device.

 

 

Let us know how that works! I hope you have a fantastic day!

 

DiegoR Community Specialist

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