Contributor
•
2 Messages
Passport Stopped Making or Taking Phone Calls
For anyone still having issues with their Passport being stuck on emergency calls please see this post on the Blackberry Community forums.
https://supportforums.blackberry.com...s/td-p/3182922
[Edited to comply with Guidelines]
This is an issue that Blackberry has caused with their software.
If your phone does the same thing that mine does in the video below then you have the same issue...and Blackberry should fix it but they are stating that they do not have a resolution for it.
http://support.blackberry.com/kb/art...mber=000037544
Link to YouTube video showing how the call fails:
ATTMobilityCare
Community Support
•
15.2K Messages
8 years ago
Hi there @jhornan1046!
My apologies for the issues you’ve been having with your Blackberry Passport!
Thanks for posting this helpful information! It sounds like you may be working with blackberry already, however if you wish to try some troubleshooting as well, we’re happy to help!
It sounds like they’re trying SIM card and Phone Call troubleshooting steps at the lower levels. You can view tips and fixes for both by going to our online help page here.
We appreciate any further feedback or information you would like to add, thanks for reaching out!
Kevin, AT&T Community Specialist
0
0