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Posted Sep 24, 2008
7:29:36 AM
HTML email in 4.5 or not?
Greetings,

So... does 4.5 support HTML email?  I've installed the most recent 4.5 from "that other site" and it works just great (faster than the old OS too).  But HTML email doesn't seem to be active.

My guess is that the HTML email option actually requires that AT&T update their BIS servers... am I right?

Thanks!
Greetings,

So... does 4.5 support HTML email?  I've installed the most recent 4.5 from "that other site" and it works just great (faster than the old OS too).  But HTML email doesn't seem to be active.

My guess is that the HTML email option actually requires that AT&T update their BIS servers... am I right?

Thanks!
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Sep 24, 2008 7:36:59 AM
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Professor
Yes it supports HTML email. I get HTML from both BIS and BES. If you're on a BES server, your BES admin has to upgrade to the newest version and enable it. You also have to enable it on your BlackBerry. Open Messages, press the menu key and select Options. Go into Email Settings and make sure Enable HTML Email is set to Yes.
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HTML email in 4.5 or not?

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Sep 24, 2008 7:36:59 AM
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Professor
Yes it supports HTML email. I get HTML from both BIS and BES. If you're on a BES server, your BES admin has to upgrade to the newest version and enable it. You also have to enable it on your BlackBerry. Open Messages, press the menu key and select Options. Go into Email Settings and make sure Enable HTML Email is set to Yes.
Yes it supports HTML email. I get HTML from both BIS and BES. If you're on a BES server, your BES admin has to upgrade to the newest version and enable it. You also have to enable it on your BlackBerry. Open Messages, press the menu key and select Options. Go into Email Settings and make sure Enable HTML Email is set to Yes.

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Sep 24, 2008 7:40:51 AM
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Tutor
Thanks!

I am on BIS... so I don't need to worry about that.

Oddly enough... there is no "Enable HTML email" in my email settings (for any of my accounts)

The options available are:
Confirm delivery
Confirm read
Send read receipts

Any ideas?
Thanks!

I am on BIS... so I don't need to worry about that.

Oddly enough... there is no "Enable HTML email" in my email settings (for any of my accounts)

The options available are:
Confirm delivery
Confirm read
Send read receipts

Any ideas?

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Sep 24, 2008 7:50:38 AM
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Tutor
Ahh... a wipe and re-send of service books corrected the problem.  Thanks much!
Ahh... a wipe and re-send of service books corrected the problem.  Thanks much!

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Sep 24, 2008 9:06:35 AM
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Professor
You definitely have to resend service books if your service books were sent out before BIS was updated to support HTML email.
You definitely have to resend service books if your service books were sent out before BIS was updated to support HTML email.

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