HTML email in 4.5 or not?

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Tutor

HTML email in 4.5 or not?

Greetings,

So... does 4.5 support HTML email?  I've installed the most recent 4.5 from "that other site" and it works just great (faster than the old OS too).  But HTML email doesn't seem to be active.

My guess is that the HTML email option actually requires that AT&T update their BIS servers... am I right?

Thanks!
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Professor
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Accepted by topic author gerdofal
‎09-30-2015 1:39 AM

Re: HTML email in 4.5 or not?

Yes it supports HTML email. I get HTML from both BIS and BES. If you're on a BES server, your BES admin has to upgrade to the newest version and enable it. You also have to enable it on your BlackBerry. Open Messages, press the menu key and select Options. Go into Email Settings and make sure Enable HTML Email is set to Yes.
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Tutor

Re: HTML email in 4.5 or not?

Thanks!

I am on BIS... so I don't need to worry about that.

Oddly enough... there is no "Enable HTML email" in my email settings (for any of my accounts)

The options available are:
Confirm delivery
Confirm read
Send read receipts

Any ideas?
Message 3 of 5 (3,319 Views)
Tutor

Re: HTML email in 4.5 or not?

Ahh... a wipe and re-send of service books corrected the problem.  Thanks much!
Message 4 of 5 (3,298 Views)
Professor

Re: HTML email in 4.5 or not?

You definitely have to resend service books if your service books were sent out before BIS was updated to support HTML email.
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