12-17-2008 6:01 PM
Solved by: Go to Solution.
12-18-2008 6:44 AM
12-18-2008 3:57 PM
12-21-2008 9:22 AM
The solution is simple folks, the only problem that is causing the 403 forbidden in the web browser is a corrupt file in the service books..
1) go tooptions on main screen
2)then go to advanced
3) go to service book
delete all but provisioning
4) make sure you are on the phone with a rep,
5) then you will have to power cycle your phone
And wolla it works again
12-22-2008 2:11 PM
12-24-2008 8:58 PM
Since you did say you reset all ur service books and it still didnt work, it may be an issue on ATT side. what device did you have before? This because for me, after switching from the iphone my profile was not fully updated with the new device and when i called ATT they had to do like a manual update and push it out to the network, restarted my device and I was able to get on media net just fine..
Deleting and resending the service books works for most browsing issues but for this specific issue it appears to be on ATT side.
12-25-2008 11:14 PM
12-26-2008 9:51 AM
Got on the live chat with ATT support this morning. They were able to restore my service book entries in about 10 seconds. My browser was back instantly.
I then got a different message when trying to access the ATT phone app shopping site (games, themes, etc. The message said that I was not in an area that can access data. I have 3G and WiFi access. They had me remove the battery, restart and I am now able to access the sites without a problem. Not sure what they did on their end but it worked.
01-14-2009 9:03 PM
Try removing your sim card for a few seconds and put it back in. After being on the phone for 45 minutes with technical support, that was the simple fix.
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