Audio

Hi there @BigArtie,

Glad to help look in to this with you!

Just to clarify the situation, do you have these audio issues with only phone calls or all audio in general? You can test this by recording a voice memo and playing it back through the Voice Recorder app.

If this issue only happens with phone calls, then you will want to look at if they occur during specific times or locations that might indicate a service issue in your area.

You can also check out our Troubleshoot and Resolve Tool, a guided step by step walk-through to troubleshoot the audio issues and find the foot cause to fix it.

If you need further assistance, please let us know!

Trace, AT&T Community Specialist

The problem happens when I make and receive phone calls. The audio jumps back and forth from speaker to handset to headphones. I can't get it to lock into just the handset. When the phone was working properly I never used the headphones and rarely used the speaker. I use the BlackBerry Classic for work for phone calls, text messages, email and occasionally the camera. Is there a setting on the phone where I can lock the audio to just the handset? I'd be happy with that solution if it exists. Thank you.

Hi, @BigArtie,

Did you check your Blackberry's audio issues with the AT&T Troubleshoot & Resolve Tool? If so, what did it find? please let us know.

James, AT&T Community Specialist

I cannot access the tool because I am an AT&T pre-paid customer.

Ok, my mistake. I was able to access the tool and went through all the solutions. None apply to me. The last page advised me to call customer support which I'll do today. Hopefully they can help me. Thanks.