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Unable to login to account

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Unable to login to account

When I try to login to account, it just states: "Give us a moment. We are almost there!" However, it doesn't ever change.  How can I pay my bill online if I can't login?

I am using the Firefox browser.  Even if I use Edge browser it still seems slow, but eventually connects.

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Accepted by tinker-t
‎08-20-2019 4:27 PM

Re: Unable to login to account

If you can log in from different browser it means that Firefox has some cookies which are affecting you to login. Try clear cache and cookies

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Accepted by tinker-t
‎08-20-2019 4:31 PM

Re: Unable to login to account

In addition to clearing the cache & cookies, I had to take an additional step -- whitelisting the site in my adblocker.

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