Explore & discover

Helpful Links

If service never worked properly, why am I stuck with a $640 bill

Contributor

If service never worked properly, why am I stuck with a $640 bill

Good afternoon detractor department, I am hoping that I can find some answers and have a dialogue about the product that my wife and I spent our hard earned $ on to monitor and protect our home. We had an incident where someone attempted to ingress our home when my wife is alone. when the Police showed up(incident # on file ) we determined that the equipment for monitoring had not been recording for over 3 weeks. We schedule a field tech to come out and the diagnosis and diagnostic report was that the battery powering the main hub was bad. This is a KNOWN TSB with this hardware. after a total of 4 scheduled visits with technicians (both my wife and I took time off work to be available) 3 battery replacements and not one consistent week of services running within acceptable parameters, we decided to cancel service. We made this decision after several attempts to have a dialogue with ATT digital life representatives where callbacks from supervisors were promised and never delivered upon. MY complaint is this... and I am citing legal doctrine here of the "Consumer protection laws" entering into a legally binding contract with business ethics and moral practices and given the status of said services, I think a "dialogue about and/or settlement to benefit both parties is the best resolve for this complaint. To be transparent, we would like to spend more $ with ATT but this blemish is holding us back from doing so. 

 

Thank you for making the time to read and think critically about the action you will take next. Have a great afternoon.

497 Views
Message 1 of 4
Community Support

Re: If service never worked properly, why am I stuck with a $640 bill

@Mbowe81   Hello. My apologies for the frustrations. In order for me to have a specialist research your account and contact you directly , I would need to have some more information. Please click on my user name and then click "Send PM" to send me a private message with your name , account number, address and best contact phone number. Thank you

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
Contributor

Re: If service never worked properly, why am I stuck with a $640 bill

Please contact me at *****. Iam currently at work and will be aval
tomorrow 8am-1230pm Pacific time. Thank you for the prompt reply.

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

Message 3 of 4
Community Support

Re: If service never worked properly, why am I stuck with a $640 bill

@Mbowe81  Hello. Your post was edited due to privacy concerns due to it being a public forum so I was not able to see the information. Please click on my user name and then click "Send PM" to send me a private message with your name, address and best contact phone number. I will then have a specialist research the account and reach out to you to assist in resolving the issue. Thank you

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 4
Share this topic
Share this topic
Additional Assistance Needed?
Additional Support