I have been a loyal AT&T Customer for over 15 years. I have service for all of my 6+ mobile devices and pay on average $450 per month to AT&T for service. I recently signed up for the Digital Life Security service, less than 2 months ago. We unexpectedly had to move and our new home already has a home security system installed. I called Digital Life to cancel and was told that I would have to pay a $550 early cancellation fee for having to cancel the service. I RECEIVED THE ABSOLUTE WORST CUSTOMER SERVICE EVER!!! After being a loyal customer for all these years, you would think AT&T would waive this fee or at least offer a reduced fee. I plan on cancelling all accounts with AT&T. Did I mention I was told this after waiting for someone to answer my call via the 1-800 number for more than 30 minutes, then I asked to speak to a supervisor and was told they could ONLY call me back and that I could NOT continue to hold? I was also given an address to write my complaint to a "Customer Response" center---no email address, no telephone number---only an address. AT&T really needs to work on their customer service. This is extremely disappointing, especially for someone who has been with AT&T for so long. Totally unhappy and planning to share this experience wherever I can.