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Help! I need to cancel my Digital Life Service!

Contributor

Help! I need to cancel my Digital Life Service!

I am extremely upset and disappointed with Digital Life! I have called every day for several days for assistance and have been on hold for over an hour each time! I have been in transition between houses for months now and my Digital Life service has just added to my burden. At this point, I just want to cancel my service...but I can't even do that! I keep getting the run around! It's very upsetting. As a loyal ATT customer ( I have had my cable, phone and security system with ATT for years) I don't understand why I just can't find proper assistance or just a reasonable solution. Can someone please assist me?!
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Message 1 of 12
Community Support

Re: Help! I need to cancel my Digital Life Service!

Hello @Ppayne12

 

We are listening and want to help you! I am sorry to hear of the issue you've experienced. We appreciate you trusting us to help keep your home secure. Our Customer Support Leadership would like to look into your matter. Please share a little more information by clicking here to send Digital Life a private message. In your message please include:

  • Your name
  • Account number
  • Address
  • Contact number
  • Details concerning your issue
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 12
Tutor

Re: Help! I need to cancel my Digital Life Service!

I also have everything AT&T sells and they cannot get my internet to work properly for over a year. I got Uverse to cancel and not charge me finally but Digital Life wants to charge me $980 to cancel my account. I've had no less than 20 AT&T technicians in my home in the past year and 2 per week the last few weeks. Now AT&T has run a 2000 foot cable across my neighborhood to another box to provide me internet. I am about to cancel my uverse cancellation and let AT&T come spend $10,000 burying the cable thru my neighborhood since Digital Life wants to charge me $980 to cancel my service.

Message 3 of 12
Contributor

Re: Help! I need to cancel my Digital Life Service!

I have paid on time every month for a service that is not provided.  I have to take 40min of my time to disconnect and unplug my system to try to get the system up and running again.  The agent on the phone will connect me to any that can make a decision.  Where and who can we communicate with to fix this problem?

Message 4 of 12
Tutor

Re: Help! I need to cancel my Digital Life Service!

Good luck but the odds are they are going to screw you over and put it on your credit.
Message 5 of 12

Re: Help! I need to cancel my Digital Life Service!

I have had the same problem mentioned by @Ppayne12 trying to cancel my Digital Life monitoring contract. I moved in July 2018, called in September to inquire about the address to use to return my equipment, and spent nearly an hour on the phone with a representative (who I will not embarrass by naming) who could not give me a definitive answer on where to return my equipment or even what charges to expect. My contract ends on October 27 and I plan to have an attorney review all documents related to my cancellation and equipment return. I really do not want to have to work with Digital Life again!

 

I have satisfied the term of my contract and I can't find any language that suggests that I should incur a fee if I have served out all the time for my monitoring contract and returned my equipment.

Message 6 of 12
Community Support
Solution
Accepted by Community Support (Community Support)
Accepted by ATTDigitalLifeCS
‎10-22-2018 6:09 AM

Re: Help! I need to cancel my Digital Life Service!

@shirobotan  Hello. My apologies that you are having an issue with this. If you have fulfilled the terms of the contract as of 10/27/18, then there is not an early termination fee for your account. The equipment is owned by you and it does not need to be returned to us. As for the charges to expect once terminating, you will most likely have a pro rated charge for the month. However, I do not know when your bill cycles so I cannot be more accurate for you. If you would like, please  click on my user name and then click "Send PM" to send me a message with your name, address, contact info and account number and I can get a more detailed amount for you. Thank you

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 7 of 12

Re: Help! I need to cancel my Digital Life Service!

Thank you! I really appreciate the offer of help!

Message 8 of 12
Contributor

Re: Help! I need to cancel my Digital Life Service!

I want to cancel my Digital Life service. I have called the customer service phone number 855-288-2727 multiple times now. They keep transferring me to the "Cancellation" department where I sit on hold forever and no one ever picks up. This is absurd, I just want to cancel my terrible service. AT&T Digital Life and Uverse are terribly outdated and provide subpar service. And then they don't even allow you to cancel service W T F!!! 

Message 9 of 12
Community Support

Re: Help! I need to cancel my Digital Life Service!

@JCim81  Hello. My apologies for the issue. If you would please click on my user name and then click "Send PM" to send me a message with your name, address, contact info and account number, I will have a specialist contact you directly. Thank you

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 12
Contributor

Re: Help! I need to cancel my Digital Life Service!

After I click your username, I cannot find Send PM.  I’m on my phone.  Would you message me? I’m wanting to cancel my digital life monitoring service. I’m sure I’m past the 2 year contract. 

Message 11 of 12
Community Support

Re: Help! I need to cancel my Digital Life Service!

@bfernau  Hello. In order to send a private message, you must be logged into the forum or the send private message doesn't show up as an option. I will send you a private message.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 12
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