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Filing a BBB complaint

Filing a BBB complaint

I plan on cancelling my digital life service and filing a BBB complaint by the end if today if I am not contacted immediately to resolve my issue. I have not had access to my services since Sept and my balance has been waived (rightfully so) until now, when a manager "Cary" told me she can't help me, but she would be "just as concerned". Save me the call center language and help. Please contact me ASAP, or give me the number to corporate so a REAL manager or director can help. 

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Message 1 of 8
Community Support

Re: Filing a BBB complaint

@mommysofly Yes, I can someone follow up with you. Please private message me your name, address and call back number. We want to help resolve your concerns as quickly as possible, so once I have your contact information someone will be following up withing 24-48 business hours.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 8
Contributor

Re: Filing a BBB complaint

DL has the worst customer service out of the entire AT&T company. Their reps lack serious training and are limited to their scripts. My 2 year contract doesn’t end till 04/2018 but I’ll try everything to cancel now. [Edited to comply with Guidelines]

Message 3 of 8
Community Support

Re: Filing a BBB complaint


@FedupwithDL I am sorry to hear you had a poor experience with our Customer Care Specialist. I will send this feedback to the leadership of that team, this is the type of experience AT&T wants to provide to our customers. I would love to assist you with any concerns / issues you have. Can you please send me a private message with your name, address, call back and a description of your concerns?

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 8
Contributor

Re: Filing a BBB complaint

I don't think they are accredited and they truly do not care about customer satisfaction. I am floored with the con man routine they are allowed to get away with. I will be trying to file A bbb complaint about ATT  and fully expect to get nowhere but its worth a try. I urge everyone to try as well.  This kind of lying to people just should not be allowed or legal. Its deceptive and bait and switch. You could try here 

https://www.bbb.org/us/ga/atlanta/profile/long-distance-phone-service/att-0443-7935/customer-reviews

 

Not sure if thats the right listing. I plan on spending my day figuring this all out. Good Luck to you. 

Message 5 of 8
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Community Support

Re: Filing a BBB complaint

@elizabethdyt  Hello. My apologies for any issues that you are having . If you would , please click on my user name, then click "Send PM" and send me your name, address, account number and best phone number to contact you at. Would also like to know what the issue is so that I can work to assist in resolving it. Thank you

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 8
Contributor

Re: Filing a BBB complaint

Digitalife is JUNK! I’m filing a complaint with the BBB and a lawsuit!!! I’ve been ripped off paying $59.00 every month for 4 years!  The equipment is old & outdated! The camera couldn’t spot a flea! Try to cancel and they’ll disconnect you! 

Message 7 of 8
Community Support

Re: Filing a BBB complaint

@Nothappy5 - Hello. My apologies for the issue. If you would please click on my user name and then click "Send PM" to send me a message with your name, address, contact info and account number, so that I can have this looked into and have a specialist contact you to resolve the issue.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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