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Re: Digital life corporate complaint

Tutor

Digital life corporate complaint

Add me to the list of extremely unhappy customers.  I have been trying to resolve a billing issue for the last week.  I have been on the phone four different times for a total of over nine, yes NINE hours.  I have been put on hold, transferred from supervisor to supervisor then back to the start of the automated response. I have been told each time that I am in the wrong department, then referred or transferred  back to the last place I have been give wrong numbers and cut off entirely. No one there is able to provide a solution, no one seems to know who does what, or what department does what. 

Is there is no way to find one customer service professional that will follow you through to a resolution. 

The first time I have ever used ATT and the very last time I assure you I intend to cancel every account.

 

 

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Message 1 of 12
Community Support

Re: Digital life corporate complaint

@mimaselfi - I am so sorry you are struggling to resolve your issue.  Please private message me your name and account number, and I will have someone reach out directly to assist.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 12
Tutor

Re: Digital life corporate complaint

My name is Jessica Poli the account I need assistance with is [edited for privacy – please do not post personal information]


I can be reached at the above email.

Message 3 of 12
Community Support

Re: Digital life corporate complaint

@mimaselfi  I did not receive your information due to privacy restrictions for customers and your information being placed in the public forum..please click on my user name and then click "Send PM" to send me a message with your name , address, contact info and account number,  so that I can have this looked into and have someone contact you to resolve your issues

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 12
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Contributor

Re: Digital life corporate complaint

I tried disconnecting my service with Digital Life today, April 23, 2018 but was told it would be disconnected on the bill end date.  Why?  I need and want it disconnected immediately.  I would like to speak or email someone in corporate.  I am a retiree with over 25 years of service and I never imagined that I would be calling or emailing in corporate with a complaint. 

Message 5 of 12
Community Support

Re: Digital life corporate complaint

@chopper1 Hello. I just responded to your other post.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 12
Contributor

Re: Digital life corporate complaint

I have been going back and forth with reps for 3 weeks now. My service hasn’t been working properly and the supervisors has been horrible. I’ve had this service for years and I would have never thought that something connected to the AT&T name would be so horrible and customer service would be even worse. I will not stop until the message is out there. I will be reporting these horrible service and encounters to the BBB. 

Message 7 of 12
Community Support

Re: Digital life corporate complaint

@Mizzsas4223  Hello. My apologies for the issue. If you would please click on my user name and then click "Send PM" to send me a message with your name, address, contact info, account number and what the issue is, I will have have this looked into and have a specialist contact you to resolve the issue. Thank you

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 12
Contributor

Re: Digital life corporate complaint

I do not see anything that says send PM. 

Message 9 of 12
Community Support

Re: Digital life corporate complaint

@Mizzsas4223  Hello. You have to be logged into the forum in order to send a private message. Once logged in , then you can click on my user name and the option "Send PM"  to send me the information.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 12
Contributor

Re: Digital life corporate complaint

Would this be one of the same reps I would have spoken with had I called the customer care number myself? Because if this is, then I don’t need them. I need someone above them that can actually resolve my issues. I called before posting to the forum and was told if I wanted to keep my service that I’d have to go through the process as if I was a new customer and be charged a fee on my next bill. How dare you all! As if I haven’t been put through enough in the last 3 weeks for the supervisor to get frustrated along with me and agree to canceling my service instead of trying to retain me as a customer & fix the issue by sending a technician. So if these are the people who are going to contact me then don’t. Just tell me who else, higher up I can speak with. As well as me contacting BBB to get this resolved. In doing further research, I see this is one of the worse systems to have. Wish I would’ve known years ago. 

Message 11 of 12
Community Support

Re: Digital life corporate complaint

@Mizzsas4223   Hello. No , it is not one of the same reps. I have also responded to your private message.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 12
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