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Anyone else get the "run around" to cancel?

Contributor

Anyone else get the "run around" to cancel?

First of all, we loved the service when we had it. However we had to move, and that's when we had to deal with the awful customer service department. Getting through to someone takes a minimum of 10-15 minutes (on a good day) of being on hold before you get to an actual agent. Most of the time, they end up transferring you and you have to explain situation multiple times. We were told one thing and then got email and letters stating others. It took almost two months to resolve our issue. (And by resolve I mean me giving up because I'm sick of dealing with them.) I will not ever go through them for another security system in the future and will let everyone I know not to neither. They are a headache to deal with and the "customer service" does not "serve" their customers in any way shape or form. I'm curious who else has had to deal with this and their condescending customer representatives? We've been with AT&T for awhile, and if this is what it is coming to, I'm considering switching all of our cell phone and iPads to another user. (Someone who understands the customers issues and resolves them efficiently.)

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Message 1 of 19
Contributor

Re: Anyone else get the "run around" to cancel?

We’ve been loyal AT&T costumers for over 20 years. We had digital life for 2 years and loved it! We moved and the new homeowner wanted to take over the account. The technician that went out to the house told her that the 3G hasn’t worked on the digital life since Hurricane Harvey in August of 2017. We had WiFi so we never noticed but if the WiFi had gone out we would have been screwed if something happened. Digital Life never informed us and now they are sending me a bill for $146. They are refusing to help even though their noted show the 3G didn’t work and they also show that I canceled two months ago. I need someone to help with getting this charge dropped. 

Message 16 of 19
Community Support

Re: Anyone else get the "run around" to cancel?

@snyderfam - Hello, I am sorry to hear about your issue.  I am certain something was lost in translation as it relates to 3G coverage for your system, and I am happy to take a look at the charges you are disputing.  Please click my name and select 'Send PM' to send a private message with your name, account number, email, and phone number.  Thanks!

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 17 of 19
Contributor

Re: Anyone else get the "run around" to cancel?

Where is your name?

 

Message 18 of 19
Community Support

Re: Anyone else get the "run around" to cancel?

@snyderfam  Hello. I recevied your private message and have responded. Thank you

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 19 of 19
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