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Digital life app isn't working on Samsung Galaxy watch

Digital life app isn't working on Samsung Galaxy watch

I enter my credentials and it just sits there and spins.  Never logs in.

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Message 1 of 9
Community Support

Re: Digital life app isn't working on Samsung Galaxy watch

@pfclip1234  Hello. Could you tell me which version of the app and watch you are using? Thank you

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 9

Re: Digital life app isn't working on Samsung Galaxy watch

For the app it says version 1.0.0 and says it's the latest. For my watch,
I have the Samsung Galaxy watch 46mm and the tizen version is 4.0.0.1
Message 3 of 9
Community Support

Re: Digital life app isn't working on Samsung Galaxy watch

Thank you for that information, I am having our technical team look into it now.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 9

Re: Digital life app isn't working on Samsung Galaxy watch

Ok, thank you
Message 5 of 9

Re: Digital life app isn't working on Samsung Galaxy watch

Any updates?

Message 6 of 9
Community Support

Re: Digital life app isn't working on Samsung Galaxy watch

@pfclip1234  Hello. My apologies for the delay. We are still waiting for Samsung to initiate the fix as it is on their end so it takes a little longer to be implemented... Am trying to get an update and will let you know when I hear. Thank you for your patience.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 9

Re: Digital life app isn't working on Samsung Galaxy watch

Thank you for the information
Message 8 of 9

Re: Digital life app isn't working on Samsung Galaxy watch

Any updates on this?  I would really like this to work so I can use my watch to it's fullest extent.

Message 9 of 9
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