Contributor
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1 Message
Unlock Error: Looks like the IMEI number you entered doesn’t match an AT&T device...
Hello i have iphone 6 locked to at&t, when i try to unlock there was alert Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the right IMEI.
But in phone settings there is written that carrier is at&t, what can i do ?
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.4K Messages
6 years ago
Hello @tornike93,
We'd be more than happy to assist you with submitting an unlock request for your wireless device. Before submitting an unlock request on our Device Unlock Portal, please be sure to review our Unlock Eligibility Requirements to find out what's needed to unlock your AT&T phone. Also, please let us know where this device was purchased, so we may further assist you.
Sean, AT&T Community Specialist
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twremote
Contributor
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1 Message
5 years ago
How do you unlock a phone if you're no longer a customer if you must have an active service? The unlock portal is not recognizing my phone but I have inserted an ATT sim and it is clearly locked by ATT. I have proof of ownership and have submitted an FCC complaint because I keep getting the run around from ATT.
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