Tutor
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6 Messages
unlock the phone, showsThe IMEI you entered does not appear to be an AT&T wireless phone or tablet.
I have a iPhone 5s, then its broke, i have the insurance, so the att gave me a new iPhone se back. This phone is paid off a year ago. when I got this SE, i tired to unblock it, tried two times, all failed. Finally they told me i need to use this phone at least 60days to unlock it. So after 90 days, i tried to fill in an unlock request again, it appears:The IMEI you entered does not appear to be an AT&T wireless phone or tablet.Please re-enter the correct 15-digit IMEI number for your AT&T wireless phone or tablet. You can obtain the IMEI number from the wireless phone by dialing *#06#.
I don't understand why this time won't even let me finish the request form, what that mean this phone doesn't appear to be an AT&T wireless, I have the same sim card inside and it clearly shows the IMEI number.
ATTHelp
Community Support
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231.4K Messages
7 years ago
Hey there @ginaxu01,
You’re in the right place to get help with this! We recently had an issue with our device unlock portal which was causing IMEI's to not be recognized correctly. No worries, I’ll be able to help get this cleared up.
I want to send you a private message to get some further information from you. Anything you can share would be greatly appreciated. I look forward to speaking with you!
Thanks so much for your time!
Larry, AT&T Community Specialist
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sudarsan1980
Contributor
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2 Messages
7 years ago
i have the same issue too with my iphone 6. can you please help
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ATTHelp
Community Support
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231.4K Messages
7 years ago
Hi there @sudarsan1980,
I can definitely help with what is going on here. I’ve worked on many unlock cases with this issue, so I’ll be able to get down to the bottom of this. I invite you to send a private message to @ATTMobilityCare with your full name and account number.
I look forward to working with you, and I hope you enjoy the rest of your week. Thanks for your time!
Larry, AT&T Community Specialist
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Stbn1088
Tutor
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6 Messages
7 years ago
I have the same issue, can you please help?
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ATTHelp
Community Support
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231.4K Messages
7 years ago
Hello @Stbn1088,
It would be my pleasure to help get your phone unlocked. I’m very glad you brought this to my attention. In order for me to get this cleared up for you, I’ll need to get some details about the phone you want unlocked.
Once I get this information from you, I’ll be able to submit a case which could take up to two business days to complete. Once finished, you’ll be all set to go. I invite you to send me a private message to @ATTMobilityCare with your full name, account number, IMEI of phone you want unlocked, and a current email address.
I look forward to hearing from you!
Larry, AT&T Community Specialist
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Stbn1088
Tutor
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6 Messages
7 years ago
I have sent you a couple of messages.
Let me know if you got them!
Thank you!
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ginaxu01
Tutor
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6 Messages
7 years ago
Larry helped me walk through the unlock process. He is really good. Hope you can solve your problem soon too. Good Luck!
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ATTHelp
Community Support
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231.4K Messages
7 years ago
Hello @Stbn1088,
Thank for sending the messages. I will look through the inbox now to get this started. I’ll be sending you a response shortly.
@ginaxu01,
I’m very glad your phone is unlocked now! Thanks so much for leaving this great feedback and I hope you enjoy the upcoming weekend!
Larry, AT&T Community Specialist
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Stbn1088
Tutor
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6 Messages
7 years ago
Thank you so much for reaching out.
I have provided my information to you Larry.
@ginaxu01,
I hope to have the same luck as you.
Sorry for bombarding your thread with my messages.
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sudarsan1980
Contributor
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2 Messages
7 years ago
sent couple of pm's. can you please look into it.
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