09-21-2019 11:12 AM
The first step is to make sure your device is eligible to be unlocked: https://www.att.com/esupport/article.html#!/wireless/KM1262649?gsi=4nzdeu
Then you just submit your request: https://www.att.com/deviceunlock/#/
Once your unlock request is confirmed, you should be able to put in the new SIM card and be good to go. I've seen some users need to backup and restore from backup for the unlock to go through
09-21-2019 11:23 AM
09-21-2019 11:25 AM
My equipment was reported lost. This is the equipment sent by my friends and friends when I went abroad. It cannot be used normally after returning home. The inquiry was reported lost. I want to ask what should I do. I want to unlock my equipment and provide IMEI
- edited 09-21-2019 11:32 AM
If the phone was reported lost or stolen, it cannot be unlocked.
If your friends sent you the phone, you should probably take it up with them why it's reported as lost/stolen.
09-21-2019 11:33 AM
I contacted my friend and did not report it. Maybe someone else maliciously reported it missing or you can inquire about what is wrong with my contract. I can provide the phone number and IMEI code. I don't know whether these two numbers are matched. I really want to solve my problem through the official. Do you have any good suggestions
09-21-2019 11:37 AM