03-24-2017 7:01 PM
How can I unlock a deactivated iphone 5s from AT&T? It was deactivated about 10 months ago after I bought an upgrade. I tried the website for unlocking the phone using the IMEI, but it responds with "it appears the iphone is not an ATT phone".
Solved by: Go to Solution.
03-24-2017 7:14 PM
Did you request as a non customer?
03-24-2017 9:18 PM
If the phone is not active on ATT, you confuse the computer making a request as a customer.
The computer tries to match phone number and account, and it won't.
Please submit as a non customer.
03-25-2017 5:46 AM
Good. If you still have problems, come back