Explore & discover

Helpful Links

unlock iphone 5s

Contributor

unlock iphone 5s

How can I unlock a deactivated iphone 5s from AT&T? It was deactivated about 10 months ago after I bought an upgrade. I tried the website for unlocking the phone using the IMEI, but it responds with "it appears the  iphone is not an ATT phone". 

1,517 Views
Message 1 of 6
ACE - Sage

Re: unlock iphone 5s

Did you request as a non customer?

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 6
Contributor

Re: unlock iphone 5s

No, I am a customer.
Message 3 of 6
ACE - Sage
Solution
Accepted by topic author
Accepted by lakeworthtexas
‎03-25-2017 5:32 AM

Re: unlock iphone 5s

If the phone is not active on ATT, you confuse the computer making a request as a customer.  

The computer tries to match phone number and account, and it won't. 

Please submit as a non customer.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (1)
Message 4 of 6
Contributor

Re: unlock iphone 5s

Thank you, I will resubmit as a non customer.
Message 5 of 6
ACE - Sage

Re: unlock iphone 5s

Good.  If you still have problems, come back

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 6
Share this topic
Share this topic
Announcements...

Are you Missing Your BOGO Credits? If so, QuarryRye can you help figure out what happened and what to do about it!

Additional Support