01-12-2019 8:46 AM
Thank you for bringing this to our attention! If you received this text, and don't remember making any efforts to receive it, then it is likely tied to fraud/scams. If you didn't request a temporary PIN, please do not click on anything in that text message and/or do not use that PIN. This is a tactic spammers use to acquire account information. Instead, consider changing your password to be completely safe. Here are steps on how to do so.
Lastly, you can refer to our Fraud & Security resources page for additional support. It will provide tips on how to keep your account secure and safe. Please let us know if you have any further questions, or concerns!
Collin, AT&T Community Specialist
05-21-2019 11:24 AM
My wife and I have been getting these as well, and discovered it's from the AT&T mobile security app. It was prompting for a pin. We have never had this happen before. And after requesting a pin directly from the app, the pin provided still did not work so we deleted the app. That's where I believe the messages are coming from. I don't see any benefit from the app anyway. Never solved any telemarketer issues. All it ever did was notify us of new software releases for the phone.
I had called AT&T about these because we had someone in Texas at a Best Buy hack our account and upgrade all of our phones, even while i was online with their fraud dept. telling them we were being hacked. So it seemed like a similar attack. She told me these messages were fraudulent. Even they don't know what's going on and they have no security to stop an attack. But that's another story.
05-21-2019 10:23 PM
It is hard to make sense out of when it is coming through on the AT&T line because you go in and ask for a real code to protect your account, that code number comes through right on the same message as that first supposed message received. So you go in and change your password but it keeps happening. Then what? If it is on your message system, where is it coming from?
- edited 05-24-2019 3:39 PM
I have gotten four messages that say they are from AT&T. They all say "Free Message: Your temporary PIN is xxxxxx" then the PIN number is followed by series of alpha numeric text. Each time, the PIN is a different number, but the series of alpha numeric text remains the same.
The "PIN number" is hot and is able to be clicked on. I have not clicked it. The first message arrived Jan 24, 2019. The next three messages arrived over the last three days, one message a day.
The phone number it says it is coming from is an incomplete number: (746) 118-88
I just blocked all calls & messages from that number.
What a pain in the butt.