AT&T Community Forums

please help unlock my iphone

Hi! I upgrade my older iphone 5s to new device I upgraded and deactivated the phone on 5/11/2017. It was on my personal account. but now 5/27/2017 i try to unlock my older iphone 5s, but device unlock portal says "Looks like you recently upgraded this device, so we can’t unlock it yet. Try a new request in 14 days. Wait 30 days if this is a business account." Can you help unlock my older device iphone 5s 14 days have passed, but the portal still does not allow unlocking. imei: **

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Responses

ATTHelp

Community Support

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231.5K Messages

7 years ago

Hello @perervin,

We appreciate you reaching out to us on the Community Forums! I understand the important of being able to get your device unlocked, so you can use it freely. I can help you with this!

Thank you for filling out the unlock form. Since it is not working for you even after the 14 day period is up, I will be reaching out to you via private message. Please check your Forum’s Inbox for this!

I hope to hear from you soon! Take care and have an awesome day.

Jonathan, AT&T Community Specialist

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perervin

Tutor

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4 Messages

7 years ago

yes problem solved

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whodatguy

Contributor

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2 Messages

7 years ago

I used to unlock my old phones once I had received & activated a replacement from AT&T. Now i'm getting "Looks like you recently upgraded this device, so we can’t unlock it yet. Try a new request in 14 days. Wait 30 days if this is a business account." This is very frustrating as every day I wait the price lowers 😞 How can we get past this as I just want to sell my old phone that I paid for.

Brian

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sandblaster

ACE - Expert

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64.7K Messages

7 years ago

@whodatguy Try putting in the unlock request as a non customer. The unlock portal is interpreting your request as being for the new phone, not the old phone.

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