Explore & discover

Helpful Links

iphone active on another account

Highlighted
Contributor

iphone active on another account

I bought a used iPhone and tried to unlock it, but I’m getting error message that it’s active on another customer account.  ???  I have the phone right now so how can this be?

256 Views
Message 1 of 2
ACE - Expert
Solution
Accepted by topic author
Accepted by Viziosamsung
‎12-12-2018 5:05 PM

Re: iphone active on another account

Simple, the previous owner has not removed it from their account. They might still be paying for it, in which case it won’t be unlocked until paid for.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (1)
Message 2 of 2
Share this topic
Share this topic
Announcements

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support