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Posted Jun 28, 2010
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iphone 2am unauthorized data usage

Beginning on June 16, my original iphone began transmitting 2+MB of data "internet/MEdia Net" at 2 am every morning. Prior to this, my records show a daily data transmission at that time in the range of 8-50KB.

 

I changed to the 200MB plan when I upgraded to iphone 4 on June 24 and have begun monitoring data - that is how i discovered this escalation in data use. Both existing and new iphones are always on wi-fi at 2am. On 6/25, this 2am data usage jumped to 5MB, so I have switched off cell data altogether.

 

What is going on? At this rate, my iphone will use all 200MB of data in a month with these 2 am data uploads. I saw complaints about this on the Apple forum with no solution provided by ATT.

 

For 2 1/2 years, with my original iphone, I used an average of 30-50MB of data per month, so I was quite comfortable signing up for the 200MB plan. 

 

Is ATT going to fix this problem? 

 

Signe

Beginning on June 16, my original iphone began transmitting 2+MB of data "internet/MEdia Net" at 2 am every morning. Prior to this, my records show a daily data transmission at that time in the range of 8-50KB.

 

I changed to the 200MB plan when I upgraded to iphone 4 on June 24 and have begun monitoring data - that is how i discovered this escalation in data use. Both existing and new iphones are always on wi-fi at 2am. On 6/25, this 2am data usage jumped to 5MB, so I have switched off cell data altogether.

 

What is going on? At this rate, my iphone will use all 200MB of data in a month with these 2 am data uploads. I saw complaints about this on the Apple forum with no solution provided by ATT.

 

For 2 1/2 years, with my original iphone, I used an average of 30-50MB of data per month, so I was quite comfortable signing up for the 200MB plan. 

 

Is ATT going to fix this problem? 

 

Signe

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iphone 2am unauthorized data usage

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Jul 26, 2010 6:32:11 AM
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ACE - Master

signem wrote:

i reviewed the entire discussion at the Apple message board and there are still no official answers.

 

Concensus seems to be that the nighly transmissions are some type of aggregation of data usage during the day. The question for me remains whether I will be charged for that data. And one nagging question is what is actually being transmitted? And, how do we ensure that there is no privacy violation?

 

Not being able to get a straight answer makes me quite uncomfortable. I hope that ATT or Apple will eventually disclose that information since there is obviously a great deal of interest, particularly on the Apple message board.

 

Thanks for all your comments.


You understand what "aggregation of data usage during the day" means, right? For example, say you download something at 10pm, something else at 11pm and something else at midnight but your bill only shows one item at 2am, not the individual downloads at 10, 11, 12. That is the aggregation people talk about and of course you would be charged for those downloads. Bottom line is your bill shows everything that was uploaded/downloaded over the cell network and of course everything listed is being "charged". The bill does not show any data uploaded/downloaded over wifi.


signem wrote:

i reviewed the entire discussion at the Apple message board and there are still no official answers.

 

Concensus seems to be that the nighly transmissions are some type of aggregation of data usage during the day. The question for me remains whether I will be charged for that data. And one nagging question is what is actually being transmitted? And, how do we ensure that there is no privacy violation?

 

Not being able to get a straight answer makes me quite uncomfortable. I hope that ATT or Apple will eventually disclose that information since there is obviously a great deal of interest, particularly on the Apple message board.

 

Thanks for all your comments.


You understand what "aggregation of data usage during the day" means, right? For example, say you download something at 10pm, something else at 11pm and something else at midnight but your bill only shows one item at 2am, not the individual downloads at 10, 11, 12. That is the aggregation people talk about and of course you would be charged for those downloads. Bottom line is your bill shows everything that was uploaded/downloaded over the cell network and of course everything listed is being "charged". The bill does not show any data uploaded/downloaded over wifi.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jul 26, 2010 6:50:39 AM
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I haven't had this occur for about 2 weeks.

I haven't had this occur for about 2 weeks.

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Jul 27, 2010 6:05:46 AM
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Ok so this "batching" must be something new then? It has never occurred before June, and if data is batching, why is it 6 times as much data that I used to use  (with no change in my habits) since I have changed to the tier plan?

Ok so this "batching" must be something new then? It has never occurred before June, and if data is batching, why is it 6 times as much data that I used to use  (with no change in my habits) since I have changed to the tier plan?

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Jul 27, 2010 6:31:23 AM
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because you have a new toy, or you enabled "send diagnostic data to apple"?

because you have a new toy, or you enabled "send diagnostic data to apple"?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jul 27, 2010 8:23:51 AM
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I have the same issue, but with a palm pixi.

After having the pixi for six days, I got a text from AT&T saying that I had already used 65% of my plan. I went back and looked at all of my history and records, and my entire internet history was about 90 page views. The day after I got the phone, I had added gmail and gchat, but I found it annoying so I removed it from the phone after the third day. I sent/received 30 emails during that time. I have wifi at home and at work. I have not downloaded anything - no apps, no ringtones, nothing. According to AT&T's data calculator, (http://www.att.com/standalone/data-calculator/), you should be able to access about 1000 web pages and send/receive 1000 emails a month and still be under the 200mb data plan. What is going on here?

 

After calling AT&T, same as above, they suggested that someone else was using my phone at night, that I was inadvertently doing it, or that I was downloading a lot of stuff - none of which are the case. They thought that the data charges were a cumulative charge for the day, but I have multiple data charges per day, all at different times, some as small as 8kb and the largest being 53227kb. If it was a cumulative charge, it would be at about the same time every day and there should be only one. After all of this, they decided that it was updates. Really? Every day, that size? The rep got Palm on the phone and they confirmed that the phone would get occasional updates, but not daily, and even then the updates should be about 40kb. To resolve the issue, the rep suggested that I stop using data for a few days. At first I wasn't into this solution - I mean, I'm paying for a data plan so that I can use it, right? But after some thought I did not use data Saturday, Sunday, and Monday. None so far today. So here's what I've been billed for during that time that I DID NOT USE DATA:

07/2605:37 PMwap.cingularInternet/MEdia NetSent2859KB
07/2606:58 AMwap.cingularInternet/MEdia NetSent3307KB
07/2510:01 PMwap.cingularInternet/MEdia NetSent13KB
07/2502:13 AMwap.cingularInternet/MEdia NetSent2683KB
07/2403:42 PMwap.cingularInternet/MEdia NetSent1339KB
07/2409:38 AMwap.cingularInternet/MEdia NetSent2622KB

 

In comparison, we also got a blackberry at the same time for my husband, and he uses the internet way more that I do. He's barely used any of the data plan at all. Also, on his bill, you can see each time he checks his email - there is 2-4kb of data usage each time, and about 2000kb when he streams music - so the aggregated data charge is NOT an AT&T method of charging data.

 

I've done some research and AT&T users with other phones have the same issues and AT&T has said to everyone that they have no idea or that it's the user's fault. Ridiculous. In the end, I'm glad I've addressed this quickly, since I'm going to return the pixi for something different. AT&T offered no help whatsoever in figuring out this issue.

 

I have the same issue, but with a palm pixi.

After having the pixi for six days, I got a text from AT&T saying that I had already used 65% of my plan. I went back and looked at all of my history and records, and my entire internet history was about 90 page views. The day after I got the phone, I had added gmail and gchat, but I found it annoying so I removed it from the phone after the third day. I sent/received 30 emails during that time. I have wifi at home and at work. I have not downloaded anything - no apps, no ringtones, nothing. According to AT&T's data calculator, (http://www.att.com/standalone/data-calculator/), you should be able to access about 1000 web pages and send/receive 1000 emails a month and still be under the 200mb data plan. What is going on here?

 

After calling AT&T, same as above, they suggested that someone else was using my phone at night, that I was inadvertently doing it, or that I was downloading a lot of stuff - none of which are the case. They thought that the data charges were a cumulative charge for the day, but I have multiple data charges per day, all at different times, some as small as 8kb and the largest being 53227kb. If it was a cumulative charge, it would be at about the same time every day and there should be only one. After all of this, they decided that it was updates. Really? Every day, that size? The rep got Palm on the phone and they confirmed that the phone would get occasional updates, but not daily, and even then the updates should be about 40kb. To resolve the issue, the rep suggested that I stop using data for a few days. At first I wasn't into this solution - I mean, I'm paying for a data plan so that I can use it, right? But after some thought I did not use data Saturday, Sunday, and Monday. None so far today. So here's what I've been billed for during that time that I DID NOT USE DATA:

07/2605:37 PMwap.cingularInternet/MEdia NetSent2859KB
07/2606:58 AMwap.cingularInternet/MEdia NetSent3307KB
07/2510:01 PMwap.cingularInternet/MEdia NetSent13KB
07/2502:13 AMwap.cingularInternet/MEdia NetSent2683KB
07/2403:42 PMwap.cingularInternet/MEdia NetSent1339KB
07/2409:38 AMwap.cingularInternet/MEdia NetSent2622KB

 

In comparison, we also got a blackberry at the same time for my husband, and he uses the internet way more that I do. He's barely used any of the data plan at all. Also, on his bill, you can see each time he checks his email - there is 2-4kb of data usage each time, and about 2000kb when he streams music - so the aggregated data charge is NOT an AT&T method of charging data.

 

I've done some research and AT&T users with other phones have the same issues and AT&T has said to everyone that they have no idea or that it's the user's fault. Ridiculous. In the end, I'm glad I've addressed this quickly, since I'm going to return the pixi for something different. AT&T offered no help whatsoever in figuring out this issue.

 

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Jul 27, 2010 4:42:19 PM
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"1) the user agreeing to send diagnostics to apple, which generates data use (so, don't do that)"

 

And this is the default setting?  How convenient not that there is only limited data plans available.  If you don't think there is a problem with all the people hollering about it online, then you must have some interest in denying it imo.  Fortunately it is not a problem for me because I don't plan on renewing until it is fixed.  Prolly switch before that happens tho.

"1) the user agreeing to send diagnostics to apple, which generates data use (so, don't do that)"

 

And this is the default setting?  How convenient not that there is only limited data plans available.  If you don't think there is a problem with all the people hollering about it online, then you must have some interest in denying it imo.  Fortunately it is not a problem for me because I don't plan on renewing until it is fixed.  Prolly switch before that happens tho.

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Jul 30, 2010 7:15:32 AM
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Hi Signem,

 

I have exactly the same problem with the new iphone 4.  My case is even worse... I have seen data transfer of 15 mb to 20 mb (can you believe it?? !!!!!) around 2 am every  few days... In my case I don't think it's aggregated billing...since I have intentionally avoided using intenet through iphone last few days, yet, last night 2am I still saw a 20mb sent....It may be some sort of updating from Apple?

 

I am calling ATT tonight and find out...what they say about it...

Hi Signem,

 

I have exactly the same problem with the new iphone 4.  My case is even worse... I have seen data transfer of 15 mb to 20 mb (can you believe it?? !!!!!) around 2 am every  few days... In my case I don't think it's aggregated billing...since I have intentionally avoided using intenet through iphone last few days, yet, last night 2am I still saw a 20mb sent....It may be some sort of updating from Apple?

 

I am calling ATT tonight and find out...what they say about it...

Re: iphone 2am unauthorized data usage

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Jul 30, 2010 7:22:30 AM
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7/29/2010

2:15 AMphoneInternet/MEdia NetSent21748KB
7/28/20101:41 AMphoneInternet/MEdia NetSent1596KB
7/27/20102:14 AMphoneInternet/MEdia NetSent2254KB
7/26/201011:10 AMphoneInternet/MEdia NetSent15447KB
7/26/20102:38 AMphoneInternet/MEdia NetSent2535KB
7/25/20102:35 AMphoneInternet/MEdia NetSent228KB
7/24/20102:20 AMphoneInternet/MEdia NetSent6781KB
7/23/20102:20 AMphoneInternet/MEdia NetSent617KB
7/22/201012:13 PMphoneInternet/MEdia NetSent1862KB
7/22/20102:17 AMphoneInternet/MEdia NetSent20120KB
7/21/20101:13 AMphoneInternet/MEdia NetSent1294KB
7/20/20102:20 AMphoneInternet/MEdia NetSent4983KB

 

My usage from ATT website....

7/29/2010

2:15 AMphoneInternet/MEdia NetSent21748KB
7/28/20101:41 AMphoneInternet/MEdia NetSent1596KB
7/27/20102:14 AMphoneInternet/MEdia NetSent2254KB
7/26/201011:10 AMphoneInternet/MEdia NetSent15447KB
7/26/20102:38 AMphoneInternet/MEdia NetSent2535KB
7/25/20102:35 AMphoneInternet/MEdia NetSent228KB
7/24/20102:20 AMphoneInternet/MEdia NetSent6781KB
7/23/20102:20 AMphoneInternet/MEdia NetSent617KB
7/22/201012:13 PMphoneInternet/MEdia NetSent1862KB
7/22/20102:17 AMphoneInternet/MEdia NetSent20120KB
7/21/20101:13 AMphoneInternet/MEdia NetSent1294KB
7/20/20102:20 AMphoneInternet/MEdia NetSent4983KB

 

My usage from ATT website....

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Jul 30, 2010 7:24:48 AM
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ACE - Master

 


stonyeric wrote:

Hi Signem,

 

I have exactly the same problem with the new iphone 4.  My case is even worse... I have seen data transfer of 15 mb to 20 mb (can you believe it?? !!!!!) around 2 am every  few days... In my case I don't think it's aggregated billing...since I have intentionally avoided using intenet through iphone last few days, yet, last night 2am I still saw a 20mb sent....It may be some sort of updating from Apple?

 

I am calling ATT tonight and find out...what they say about it...


In my opinion, calling ATT is a waste of time since they have to control over what data your phone sends or receives. Unless you have an issue where your phone's reported data usage does not match what ATT says, no point in calling them.

 

 


stonyeric wrote:

Hi Signem,

 

I have exactly the same problem with the new iphone 4.  My case is even worse... I have seen data transfer of 15 mb to 20 mb (can you believe it?? !!!!!) around 2 am every  few days... In my case I don't think it's aggregated billing...since I have intentionally avoided using intenet through iphone last few days, yet, last night 2am I still saw a 20mb sent....It may be some sort of updating from Apple?

 

I am calling ATT tonight and find out...what they say about it...


In my opinion, calling ATT is a waste of time since they have to control over what data your phone sends or receives. Unless you have an issue where your phone's reported data usage does not match what ATT says, no point in calling them.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jul 30, 2010 7:29:28 AM
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I actually took my iphone back after 4 days because of this issue and no obvious resolution. I went back to my original 2g iphone and they gave me back my unlimited data plan.

 

In just under one month, they have calculated 81MB of data. Most of those days I was on wi-fi. And, because those overnight calculations are mostly sent data, rather than received, they are clearly incorrect to say the least.

 

The highest month I ever had before this was 50MB during a Florida vacation. Other than that month, my usage is in the 20-30 MB range.

 

I have not changed my habits using the iphone. As a matter of fact, I think I am receiving less mail now.

 

Since much of this data transfer was on days that I was never off wi-fi, I think that ATt is including wi-fi in the data charges which is clearly against to their stated policy.

 

ATT and Apple seem to be in total denial over all of this, but someone needs to step up soon before someone figures it out and initiates a class-action lawsuit.

 

BTW, since I reverted to my original iphone, I am definitely not participating in any program to provide Apple with feedback of any kind.

 

I actually took my iphone back after 4 days because of this issue and no obvious resolution. I went back to my original 2g iphone and they gave me back my unlimited data plan.

 

In just under one month, they have calculated 81MB of data. Most of those days I was on wi-fi. And, because those overnight calculations are mostly sent data, rather than received, they are clearly incorrect to say the least.

 

The highest month I ever had before this was 50MB during a Florida vacation. Other than that month, my usage is in the 20-30 MB range.

 

I have not changed my habits using the iphone. As a matter of fact, I think I am receiving less mail now.

 

Since much of this data transfer was on days that I was never off wi-fi, I think that ATt is including wi-fi in the data charges which is clearly against to their stated policy.

 

ATT and Apple seem to be in total denial over all of this, but someone needs to step up soon before someone figures it out and initiates a class-action lawsuit.

 

BTW, since I reverted to my original iphone, I am definitely not participating in any program to provide Apple with feedback of any kind.

 

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Jul 30, 2010 7:38:46 AM
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Sandblaster wrote:

You understand what "aggregation of data usage during the day" means, right? For example, say you download something at 10pm, something else at 11pm and something else at midnight but your bill only shows one item at 2am, not the individual downloads at 10, 11, 12. That is the aggregation people talk about and of course you would be charged for those downloads. Bottom line is your bill shows everything that was uploaded/downloaded over the cell network and of course everything listed is being "charged". The bill does not show any data uploaded/downloaded over wifi

 

Sandblaster,

I understand what aggregation is. I also understand the difference between data received and data sent. The usage statistics have the bulk of the data in the "sent" category, not received.

 

So even if the aggregation of data received is accurate, it does not account for the huge amount of data sent. And, it does not explain why this 2 am usage changed on June 16 when I ordered the iphone 4. Previously, the nightly sent shown was about 16K not 3 to 7MB!

 

 

 

 


Sandblaster wrote:

You understand what "aggregation of data usage during the day" means, right? For example, say you download something at 10pm, something else at 11pm and something else at midnight but your bill only shows one item at 2am, not the individual downloads at 10, 11, 12. That is the aggregation people talk about and of course you would be charged for those downloads. Bottom line is your bill shows everything that was uploaded/downloaded over the cell network and of course everything listed is being "charged". The bill does not show any data uploaded/downloaded over wifi

 

Sandblaster,

I understand what aggregation is. I also understand the difference between data received and data sent. The usage statistics have the bulk of the data in the "sent" category, not received.

 

So even if the aggregation of data received is accurate, it does not account for the huge amount of data sent. And, it does not explain why this 2 am usage changed on June 16 when I ordered the iphone 4. Previously, the nightly sent shown was about 16K not 3 to 7MB!

 

 

 

 

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Jul 30, 2010 7:44:23 AM
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http://www.everythingicafe.com/att-explains-late-night-data-usage/2010/07/29/

 

"This is a routine update of your daily data activity on your device to ensure the accuracy of your data billing. Customers are not charged for data usage, given that no data session is generated. It’s not uncommon for devices that are ‘always on’, like iPhone, to process data event records for billing purposes after a certain amount of inactivity or after long periods of time. It’s also separate from how our system lets you monitor your data consumption."

 

------------------------------------------

i still dont see how this is possible and or if you really are not being charged due to the fact that it raises your data when you check data under account. If this really is the reason why however, at&t should take it off the total data usage so when i look i know how much i ACTUALLY have left over rather then how much it calculated with the update.

 

 

EDIT: this actually could be the case. after searching people without iphones had this problem occur also.

Samsung impression :

http://forums.wireless.att.com/t5/Samsung/Samsung-Impression-Random-data-usage/td-p/1823460

Palm Pixi:

http://forums.wireless.att.com/t5/Palm/Pixi-Plus-strange-Data-Use-at-night/m-p/1947014

Droid?:

http://forums.wireless.att.com/t5/Samsung/magical-data-being-used/m-p/1983658

BlackBerry:

http://forums.wireless.att.com/t5/Billing/Weird-data-charges-in-the-middle-of-the-night/td-p/1894092

Samsung Blackjack:

http://forums.wireless.att.com/t5/Samsung/Data-Question-Blackjack/m-p/1268421

 

HOWEVER -- the owner of the samsung impression stated that they have never used data so why it would show up does not support it being the "Total data accumulated throughout the day"

Also they got charged for it on their bill while att says it is not charged.

http://www.everythingicafe.com/att-explains-late-night-data-usage/2010/07/29/

 

"This is a routine update of your daily data activity on your device to ensure the accuracy of your data billing. Customers are not charged for data usage, given that no data session is generated. It’s not uncommon for devices that are ‘always on’, like iPhone, to process data event records for billing purposes after a certain amount of inactivity or after long periods of time. It’s also separate from how our system lets you monitor your data consumption."

 

------------------------------------------

i still dont see how this is possible and or if you really are not being charged due to the fact that it raises your data when you check data under account. If this really is the reason why however, at&t should take it off the total data usage so when i look i know how much i ACTUALLY have left over rather then how much it calculated with the update.

 

 

EDIT: this actually could be the case. after searching people without iphones had this problem occur also.

Samsung impression :

http://forums.wireless.att.com/t5/Samsung/Samsung-Impression-Random-data-usage/td-p/1823460

Palm Pixi:

http://forums.wireless.att.com/t5/Palm/Pixi-Plus-strange-Data-Use-at-night/m-p/1947014

Droid?:

http://forums.wireless.att.com/t5/Samsung/magical-data-being-used/m-p/1983658

BlackBerry:

http://forums.wireless.att.com/t5/Billing/Weird-data-charges-in-the-middle-of-the-night/td-p/1894092

Samsung Blackjack:

http://forums.wireless.att.com/t5/Samsung/Data-Question-Blackjack/m-p/1268421

 

HOWEVER -- the owner of the samsung impression stated that they have never used data so why it would show up does not support it being the "Total data accumulated throughout the day"

Also they got charged for it on their bill while att says it is not charged.

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Jul 30, 2010 8:12:43 AM
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ACE - Master

 


signem wrote:

 

Sandblaster,

I understand what aggregation is. I also understand the difference between data received and data sent. The usage statistics have the bulk of the data in the "sent" category, not received.

 

So even if the aggregation of data received is accurate, it does not account for the huge amount of data sent. And, it does not explain why this 2 am usage changed on June 16 when I ordered the iphone 4. Previously, the nightly sent shown was about 16K not 3 to 7MB!

 


Usage on your bill only shows as "sent", however it includes both received and sent.

 

 


signem wrote:

 

Sandblaster,

I understand what aggregation is. I also understand the difference between data received and data sent. The usage statistics have the bulk of the data in the "sent" category, not received.

 

So even if the aggregation of data received is accurate, it does not account for the huge amount of data sent. And, it does not explain why this 2 am usage changed on June 16 when I ordered the iphone 4. Previously, the nightly sent shown was about 16K not 3 to 7MB!

 


Usage on your bill only shows as "sent", however it includes both received and sent.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jul 30, 2010 8:28:17 AM
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ACE - Master

 


signem wrote:

I actually took my iphone back after 4 days because of this issue and no obvious resolution. I went back to my original 2g iphone and they gave me back my unlimited data plan.

 

In just under one month, they have calculated 81MB of data. Most of those days I was on wi-fi. And, because those overnight calculations are mostly sent data, rather than received, they are clearly incorrect to say the least.

 

The highest month I ever had before this was 50MB during a Florida vacation. Other than that month, my usage is in the 20-30 MB range.

 

I have not changed my habits using the iphone. As a matter of fact, I think I am receiving less mail now.

 

Since much of this data transfer was on days that I was never off wi-fi, I think that ATt is including wi-fi in the data charges which is clearly against to their stated policy.

 

ATT and Apple seem to be in total denial over all of this, but someone needs to step up soon before someone figures it out and initiates a class-action lawsuit.

 

BTW, since I reverted to my original iphone, I am definitely not participating in any program to provide Apple with feedback of any kind.

 


 

Again, data usage on ATT's site shows everything as sent but it does include sent and received. I doubt you will believe me but there is no way they are including data sent over wifi. Sounds to me like you had your new phone set up to send the diagnostic data to Apple but since you returned it, no way you'll ever know for sure.

 

Just curious, you say you went back to your old 2G, which means you had the option to keep unlimited data with your iphone4. Did you not do that? Seems there would be no issue had you kept unlimited data.

 


signem wrote:

I actually took my iphone back after 4 days because of this issue and no obvious resolution. I went back to my original 2g iphone and they gave me back my unlimited data plan.

 

In just under one month, they have calculated 81MB of data. Most of those days I was on wi-fi. And, because those overnight calculations are mostly sent data, rather than received, they are clearly incorrect to say the least.

 

The highest month I ever had before this was 50MB during a Florida vacation. Other than that month, my usage is in the 20-30 MB range.

 

I have not changed my habits using the iphone. As a matter of fact, I think I am receiving less mail now.

 

Since much of this data transfer was on days that I was never off wi-fi, I think that ATt is including wi-fi in the data charges which is clearly against to their stated policy.

 

ATT and Apple seem to be in total denial over all of this, but someone needs to step up soon before someone figures it out and initiates a class-action lawsuit.

 

BTW, since I reverted to my original iphone, I am definitely not participating in any program to provide Apple with feedback of any kind.

 


 

Again, data usage on ATT's site shows everything as sent but it does include sent and received. I doubt you will believe me but there is no way they are including data sent over wifi. Sounds to me like you had your new phone set up to send the diagnostic data to Apple but since you returned it, no way you'll ever know for sure.

 

Just curious, you say you went back to your old 2G, which means you had the option to keep unlimited data with your iphone4. Did you not do that? Seems there would be no issue had you kept unlimited data.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: iphone 2am unauthorized data usage

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Yes, I went back to the old iphone and got my unlimited plan back.

 

I continue to monitor usage. I would like to switch to the 200mb plan because it is cheaper. 

 

And why wouldn't I care? It does not matter if it is not an immediate issue for me. What is not right is not right. 

 

Yes, I went back to the old iphone and got my unlimited plan back.

 

I continue to monitor usage. I would like to switch to the 200mb plan because it is cheaper. 

 

And why wouldn't I care? It does not matter if it is not an immediate issue for me. What is not right is not right. 

 

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signem wrote:

Yes, I went back to the old iphone and got my unlimited plan back.

 

I continue to monitor usage. I would like to switch to the 200mb plan because it is cheaper. 

 

And why wouldn't I care? It does not matter if it is not an immediate issue for me. What is not right is not right. 

 


curoius how you got your unlimited plan back since they state that once you leave they will not reinstate it.


signem wrote:

Yes, I went back to the old iphone and got my unlimited plan back.

 

I continue to monitor usage. I would like to switch to the 200mb plan because it is cheaper. 

 

And why wouldn't I care? It does not matter if it is not an immediate issue for me. What is not right is not right. 

 


curoius how you got your unlimited plan back since they state that once you leave they will not reinstate it.

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ACE - Master

 


wingrider01 wrote:

signem wrote:

Yes, I went back to the old iphone and got my unlimited plan back.

 

I continue to monitor usage. I would like to switch to the 200mb plan because it is cheaper. 

 

And why wouldn't I care? It does not matter if it is not an immediate issue for me. What is not right is not right. 

 


curoius how you got your unlimited plan back since they state that once you leave they will not reinstate it.


Unlimited data is the only data plan available for the 2G (original iphone). Had his old phone been a 3G, he probably wouldn't have been able to get unlimited data back.

 

 


wingrider01 wrote:

signem wrote:

Yes, I went back to the old iphone and got my unlimited plan back.

 

I continue to monitor usage. I would like to switch to the 200mb plan because it is cheaper. 

 

And why wouldn't I care? It does not matter if it is not an immediate issue for me. What is not right is not right. 

 


curoius how you got your unlimited plan back since they state that once you leave they will not reinstate it.


Unlimited data is the only data plan available for the 2G (original iphone). Had his old phone been a 3G, he probably wouldn't have been able to get unlimited data back.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: iphone 2am unauthorized data usage

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I guess you are right...It was a waste of time calling ATT...

Rep: "Apple sends out updates every hour to update your phone to make your phone work better..."

Me: "I undestand...but...20 MB...."

Rep: "...Aggregation..."

Me: "Do you know how to stop automatic updating"

Rep: " You can't..."

Me: "..."

Me: "So when you look at my data activities, you think it's normal??"

Rep: "Well. every phone is different.."

Me: "I don't have any app installed..i only had it for a month and didn't even change any settings..."

Rep: "These numbers are just an estimation"

Me: "...."

 

I guess the easier way is just to return the iphone 4...

I guess you are right...It was a waste of time calling ATT...

Rep: "Apple sends out updates every hour to update your phone to make your phone work better..."

Me: "I undestand...but...20 MB...."

Rep: "...Aggregation..."

Me: "Do you know how to stop automatic updating"

Rep: " You can't..."

Me: "..."

Me: "So when you look at my data activities, you think it's normal??"

Rep: "Well. every phone is different.."

Me: "I don't have any app installed..i only had it for a month and didn't even change any settings..."

Rep: "These numbers are just an estimation"

Me: "...."

 

I guess the easier way is just to return the iphone 4...

Re: iphone 2am unauthorized data usage

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wonders what would happen if you shut it down specifically at that hour?

wonders what would happen if you shut it down specifically at that hour?

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I currently have an original iPhone which I use on T-Mobile. If I start a plan with AT&T with the original iPhone, will I be able to choose unlimited or only the limited ones?

I currently have an original iPhone which I use on T-Mobile. If I start a plan with AT&T with the original iPhone, will I be able to choose unlimited or only the limited ones?

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do not think so

do not think so

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ACE - Master

 


fabriceg wrote:

I currently have an original iPhone which I use on T-Mobile. If I start a plan with AT&T with the original iPhone, will I be able to choose unlimited or only the limited ones?


I believe the $20 unlimited data is the only plan available for the original iphone.

 

 


fabriceg wrote:

I currently have an original iPhone which I use on T-Mobile. If I start a plan with AT&T with the original iPhone, will I be able to choose unlimited or only the limited ones?


I believe the $20 unlimited data is the only plan available for the original iphone.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: iphone 2am unauthorized data usage

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Edited by Anonymous on Aug 3, 2010 at 8:53:47 AM

Is there anyone that can confirm AT&T's statement that the nightly data transfer is not being charged? anyone with a 200MB plan that went over the 200MB because of the nightly update transfers but has not seen an increase in the bill?

 

Thanks

Is there anyone that can confirm AT&T's statement that the nightly data transfer is not being charged? anyone with a 200MB plan that went over the 200MB because of the nightly update transfers but has not seen an increase in the bill?

 

Thanks

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ACE - Master

 


sinmike wrote:

Is there anyone that can confirm AT&T's statement that the nightly data transfer is not being charged? anyone with a 200MB plan that went over the 200MB because of the nightly update transfers but has not seen an increase in the bill?

 

Thanks


I can not confirm that statement and unless I'm not understanding the statement, I do not think it is accurate. Any data usage that shows up on your bill does count against your total and hence, is being charged.

 

 


sinmike wrote:

Is there anyone that can confirm AT&T's statement that the nightly data transfer is not being charged? anyone with a 200MB plan that went over the 200MB because of the nightly update transfers but has not seen an increase in the bill?

 

Thanks


I can not confirm that statement and unless I'm not understanding the statement, I do not think it is accurate. Any data usage that shows up on your bill does count against your total and hence, is being charged.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: iphone 2am unauthorized data usage

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Is there anyone that can confirm AT&T's statement that the nightly data transfer is not being charged? anyone with a 200MB plan that went over the 200MB because of the nightly update transfers but has not seen an increase in the bill?

 

I just noticed my first late-night data usage this morning, the first day of my billing cycle and the first day of my limited data plan. It was 26MB at around 2AM. When I checked my data plan, they marked me as 26MB/200MB when I checked at 7:00AM. So while I haven't gone over my plan, I find it odd that more than 10% of my usage occurred in one day, where I was around wifi all day except for my commute.

 

I've heard so many people say that it's an app in the background, but there are also so many people who have reset their phones and still see the usage. Not to mention the recent statement from AT&T which says this is for billing purposes. But I just don't buy that…

Is there anyone that can confirm AT&T's statement that the nightly data transfer is not being charged? anyone with a 200MB plan that went over the 200MB because of the nightly update transfers but has not seen an increase in the bill?

 

I just noticed my first late-night data usage this morning, the first day of my billing cycle and the first day of my limited data plan. It was 26MB at around 2AM. When I checked my data plan, they marked me as 26MB/200MB when I checked at 7:00AM. So while I haven't gone over my plan, I find it odd that more than 10% of my usage occurred in one day, where I was around wifi all day except for my commute.

 

I've heard so many people say that it's an app in the background, but there are also so many people who have reset their phones and still see the usage. Not to mention the recent statement from AT&T which says this is for billing purposes. But I just don't buy that…

Re: iphone 2am unauthorized data usage

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ACE - Master

 


conigs wrote:

Is there anyone that can confirm AT&T's statement that the nightly data transfer is not being charged? anyone with a 200MB plan that went over the 200MB because of the nightly update transfers but has not seen an increase in the bill?

 

I just noticed my first late-night data usage this morning, the first day of my billing cycle and the first day of my limited data plan. It was 26MB at around 2AM. When I checked my data plan, they marked me as 26MB/200MB when I checked at 7:00AM. So while I haven't gone over my plan, I find it odd that more than 10% of my usage occurred in one day, where I was around wifi all day except for my commute.

 

I've heard so many people say that it's an app in the background, but there are also so many people who have reset their phones and still see the usage. Not to mention the recent statement from AT&T which says this is for billing purposes. But I just don't buy that…


The time that shows on your bill or on your account is not necessarily when your phone downloaded/uploaded the data. Also, the bill may lump several different downloads/uploads into one entry. Unless the data usage reported on your phone does not match your bill, your problem is not with ATT, it is your phone.

 

 


conigs wrote:

Is there anyone that can confirm AT&T's statement that the nightly data transfer is not being charged? anyone with a 200MB plan that went over the 200MB because of the nightly update transfers but has not seen an increase in the bill?

 

I just noticed my first late-night data usage this morning, the first day of my billing cycle and the first day of my limited data plan. It was 26MB at around 2AM. When I checked my data plan, they marked me as 26MB/200MB when I checked at 7:00AM. So while I haven't gone over my plan, I find it odd that more than 10% of my usage occurred in one day, where I was around wifi all day except for my commute.

 

I've heard so many people say that it's an app in the background, but there are also so many people who have reset their phones and still see the usage. Not to mention the recent statement from AT&T which says this is for billing purposes. But I just don't buy that…


The time that shows on your bill or on your account is not necessarily when your phone downloaded/uploaded the data. Also, the bill may lump several different downloads/uploads into one entry. Unless the data usage reported on your phone does not match your bill, your problem is not with ATT, it is your phone.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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sandblaster wrote:

 

The time that shows on your bill or on your account is not necessarily when your phone downloaded/uploaded the data. Also, the bill may lump several different downloads/uploads into one entry. Unless the data usage reported on your phone does not match your bill, your problem is not with ATT, it is your phone.

 


Stupid, stupid, stupid, stupid.  Is it just me, or are any of the rest of you finding these reasons for why we can't totally rely on our billing/account statements stupid?

 

Reasons why AT&T billing may not be ripping you off:

 

1.  Um, the date time listed for the up/downloaded data isn't necessarily when you actually did the uploading

2.  Um, even though it might be listing data usage for diagnostic information being sent to AT&T/Apple it really isn't charged against you (except maybe when it DOES actually send you over your tier limits).

3.  Um, it's aggregating the send/received per day (even though we've seen plenty of examples here where there are multiple charges per day)

4.  Um, the SENT column is actually representing both SENT and RECEIVED data, so don't get confused.

 

I sure wish AT&T executives monitored this, or received some of this as feedback.  There is a problem being reported by uncounted customers indicating significant inaccuracies of AT&T billing, you'd THINK that if AT&T wasn't previously aware of the problem that AT&T would investigate and correct issues just to be sure they aren't short changing themselves.  Unless of course this is another sneaky way of stealing from its customers that they're aware of and actually purposely implemented, I see no current reason to NOT think this is true at this point.

 

If nothing else it points to a serious issue with how they present their data billing information to the customer and at the very least they need to work on that to help avoid customer confusion.

 

Lastly, it's obvious there needs to be a data preference setting where before sending this information via cellular, it checks for an available Wifi connection to use.  I understand turning off the Wifi "radio" to save power when phones go into a "sleep/stand by" mode, but still, for something that could inadvertantly lead to customer confusion and ill feelings toward your company you'd think it would be a matter of proactive customer service to have Apple update the OS so the user can choose to send this "diagnostic" information ONLY on Wifi, or to wake up the Wifi radio and check to see if a valid connection is available to transmit this data on BEFORE doing something that would make it appear they're burning our paid for minutes.

 

The fact that AT&T and Apple both appear to be doing their best to hide/ignore this issue leads me to believe they're colluding on this scheme that will result in customers being charged more than they really should be charged.

 

If looked at from a certain perspective it certainly seems to be opposite AT&T's stated need to "encourage" less net usage be eliminating the "unlimmited" plan, after all, they should start with the BS "diagnostic" transmissions as a "low hanging fruit" for net usage reduction.  How many terabits of diagnostic data is being transmitted daily from the millions of smart phone customers on AT&T's network now?  How much of that could be reduced by sending it Wifi instead of cellular?


sandblaster wrote:

 

The time that shows on your bill or on your account is not necessarily when your phone downloaded/uploaded the data. Also, the bill may lump several different downloads/uploads into one entry. Unless the data usage reported on your phone does not match your bill, your problem is not with ATT, it is your phone.

 


Stupid, stupid, stupid, stupid.  Is it just me, or are any of the rest of you finding these reasons for why we can't totally rely on our billing/account statements stupid?

 

Reasons why AT&T billing may not be ripping you off:

 

1.  Um, the date time listed for the up/downloaded data isn't necessarily when you actually did the uploading

2.  Um, even though it might be listing data usage for diagnostic information being sent to AT&T/Apple it really isn't charged against you (except maybe when it DOES actually send you over your tier limits).

3.  Um, it's aggregating the send/received per day (even though we've seen plenty of examples here where there are multiple charges per day)

4.  Um, the SENT column is actually representing both SENT and RECEIVED data, so don't get confused.

 

I sure wish AT&T executives monitored this, or received some of this as feedback.  There is a problem being reported by uncounted customers indicating significant inaccuracies of AT&T billing, you'd THINK that if AT&T wasn't previously aware of the problem that AT&T would investigate and correct issues just to be sure they aren't short changing themselves.  Unless of course this is another sneaky way of stealing from its customers that they're aware of and actually purposely implemented, I see no current reason to NOT think this is true at this point.

 

If nothing else it points to a serious issue with how they present their data billing information to the customer and at the very least they need to work on that to help avoid customer confusion.

 

Lastly, it's obvious there needs to be a data preference setting where before sending this information via cellular, it checks for an available Wifi connection to use.  I understand turning off the Wifi "radio" to save power when phones go into a "sleep/stand by" mode, but still, for something that could inadvertantly lead to customer confusion and ill feelings toward your company you'd think it would be a matter of proactive customer service to have Apple update the OS so the user can choose to send this "diagnostic" information ONLY on Wifi, or to wake up the Wifi radio and check to see if a valid connection is available to transmit this data on BEFORE doing something that would make it appear they're burning our paid for minutes.

 

The fact that AT&T and Apple both appear to be doing their best to hide/ignore this issue leads me to believe they're colluding on this scheme that will result in customers being charged more than they really should be charged.

 

If looked at from a certain perspective it certainly seems to be opposite AT&T's stated need to "encourage" less net usage be eliminating the "unlimmited" plan, after all, they should start with the BS "diagnostic" transmissions as a "low hanging fruit" for net usage reduction.  How many terabits of diagnostic data is being transmitted daily from the millions of smart phone customers on AT&T's network now?  How much of that could be reduced by sending it Wifi instead of cellular?

Re: iphone 2am unauthorized data usage

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My mother-in-law was dinged for 190MB at 2:48am 4 days after the start of the "new" data plan.  The most data she used over a six month period has been 107MB; she averages 55MB/month.  And now she has one item @ 2:48am (when she is asleep) for 190MB which is almost 4X her normal usage for an entire month!  Agreagation or not; something is rotten in the AT&T data calculations....

 

07/2902:48 AMphoneInternet/MEdia NetSent190942KB

My mother-in-law was dinged for 190MB at 2:48am 4 days after the start of the "new" data plan.  The most data she used over a six month period has been 107MB; she averages 55MB/month.  And now she has one item @ 2:48am (when she is asleep) for 190MB which is almost 4X her normal usage for an entire month!  Agreagation or not; something is rotten in the AT&T data calculations....

 

07/2902:48 AMphoneInternet/MEdia NetSent190942KB

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I agree completely with Dimento and nrw.

 

I did not have these charges until the very day that I ordered the iphone4, June 16. That is when they started. A few days after I got the phone, I returned it and went back to my 2g with the unlimited plan. My prior usage was 30MB a month with 50MB when in FL on vacation in December 2009. I just got a bill that showed 90MB. I'm no longer on measured so it should not matter, but I still want to know what is being sent at 2:22 every morning.

 

And, oh by the way, I have other data that is sent and received at other times during the day, so that big chunk is not an aggregate.

 

i think that the wifi may be sleeping when it should not. I noticed this morning that my phone beeped with new mail and when I unlocked it, the wifi was not on but new mail was there. The wifi woke up, but the mail had already come in.

 

I'm not sure whether this is an issue with an update to the operating system combined with some shenanigans from ATT, but since no one at ATT seems to want to figure it out, I guess it is up to us to continue speculating. I don't want to hear anymore silly answers like it is my phone or is an aggregate - just not so.

 

 

 

I agree completely with Dimento and nrw.

 

I did not have these charges until the very day that I ordered the iphone4, June 16. That is when they started. A few days after I got the phone, I returned it and went back to my 2g with the unlimited plan. My prior usage was 30MB a month with 50MB when in FL on vacation in December 2009. I just got a bill that showed 90MB. I'm no longer on measured so it should not matter, but I still want to know what is being sent at 2:22 every morning.

 

And, oh by the way, I have other data that is sent and received at other times during the day, so that big chunk is not an aggregate.

 

i think that the wifi may be sleeping when it should not. I noticed this morning that my phone beeped with new mail and when I unlocked it, the wifi was not on but new mail was there. The wifi woke up, but the mail had already come in.

 

I'm not sure whether this is an issue with an update to the operating system combined with some shenanigans from ATT, but since no one at ATT seems to want to figure it out, I guess it is up to us to continue speculating. I don't want to hear anymore silly answers like it is my phone or is an aggregate - just not so.

 

 

 

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After reading this thread, I decided to check my usage.  I'm on an unlimited data plan so in one respect, this is a moot point for me.  But on the other hand, I did want to see if stuff was being sent in the middle of the night.  I activated my iPhone 4 on 8/1/10 as an upgrade from an iPhone 3G.  In checking my usage, I do see a nightly send between 2:00 and 3:00 am of 1-5 mb of data is being sent that is labelled "Internet/MEdia Net".   This is consistentboth before and after the activation of my iPhone 4.  So while I would like to know what is being sent, I am not seeing the volume of data being sent that others are.

After reading this thread, I decided to check my usage.  I'm on an unlimited data plan so in one respect, this is a moot point for me.  But on the other hand, I did want to see if stuff was being sent in the middle of the night.  I activated my iPhone 4 on 8/1/10 as an upgrade from an iPhone 3G.  In checking my usage, I do see a nightly send between 2:00 and 3:00 am of 1-5 mb of data is being sent that is labelled "Internet/MEdia Net".   This is consistentboth before and after the activation of my iPhone 4.  So while I would like to know what is being sent, I am not seeing the volume of data being sent that others are.

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