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5 Messages
iPhone number porting
I received my iPhone 5 this morning, and entered the information the phone asked for to transfer my phone number to the new phone. Two hours later I still cannot make phone calls. I have turned the phone off and on.
I've never had to wait this long for a phone number transfer - is there something else I should be doing?
Brett
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Official Solution
brett g
Tutor
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5 Messages
12 years ago
A phone call to AT&T fixed it- they said they were going to fix it quickly from within their system, but then called back a minute later and said that while my hardware was in the system it included no sim card or IMEI numbers - hence the problem - I gave it to them over the phone and they transferred the number.
The online AT&T support guy I posted above was totally, 100% wrong. But it was an easy fix with customer support, and the hold wasn't even too long.
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wingrider01
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12.2K Messages
12 years ago
dumb question - did you activate in via itunes? You may have to call support
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brett g
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5 Messages
12 years ago
I guess I was wondering if anyone else is having issues, and wanted to let others know in case they are having similar waits. I expected it to be done in minutes, but this is probably a busy time.
I'll wait a while longer and then call this afternoon, if necessary. Thanks for responding.
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Planet-Ed
Master
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7.4K Messages
12 years ago
Are you just upgrading your phone or actually porting your number?
If you ported a number to AT&T it could take some time to complete. Have you checked the status?
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brett g
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5 Messages
12 years ago
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brett g
Tutor
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5 Messages
12 years ago
Tried chatting with AT&T customer services. Not a big help:
"Brett G-: When I turned it on, it knew my number and asked if I wanted to set it up. I entered the SSN for the account and my zip code. But now it has been three hours so I'm thinking something didn't work.
Michael : Ouch!
Michael : Have you turned the phone off and waited 30 secounds then turn the phone back on?
Brett G-: yes, twice
Brett G-: once less than half an hour ago
Michael : I am terribly sorry to hear that your Iphone is having these issues however, due to the contract signed between AT&T and Apple, I am unable to troubleshoot or do any exchanges
Michael : I can give you the dirrect number to call Apple. That number is 800-676-2775.
Brett G-: Is this not an ATT problem?
Michael : No, this is a device problem."
[edited for privacy – please do not post full names]
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cornflake_girl
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37 Messages
12 years ago
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wingrider01
Expert
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12.2K Messages
12 years ago
then you just need to go into the store and have them swap sims around, you don;t port a number between phones on the same carrier, you port a number from one carrier to another.
you need to do it in the store becasue you will proably need a new nano sim for the iphone
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