Tutor
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1 Message
iPhone X Pre-Order Issues
i stay up all night and i keep getting redirected to the att page not the pre order page. i am beyond angry. i want my iphone.
Tutor
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1 Message
i stay up all night and i keep getting redirected to the att page not the pre order page. i am beyond angry. i want my iphone.
jorieldc
Teacher
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11 Messages
6 years ago
@Iphonexhopeful I honestly don’t know. I also have space gray for 11/2 - 11/10. I have no idea what’s been going on with the pre-orders.
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Anonymous
New Member
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25.7K Messages
6 years ago
(edited)
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Iphonexhopeful
Teacher
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20 Messages
6 years ago
I spoke with an AT&T rep this morning as I am still "In Progress" for 11/2-11/10. She assured me that I would get my phone within the time frame, but couldn't tell me any shipping details other than it would be in that time frame. She also said she would note my account to ensure I was a priority to get it within the dates...Cough...yeah right....cough.... So the wait continues.
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jorieldc
Teacher
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11 Messages
6 years ago
@Iphonexhopeful Same here. All I get is that “your order is fine,” “it’ll ship on the said time frame”. I ordered like an hour or two before my friends and their orders shipped yesterday already. I guess it’s also a thing about location.
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mikeamaya13
Teacher
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7 Messages
6 years ago
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Brady09
Contributor
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1 Message
6 years ago
So I am currently going through the same mess everyone else seems to be going through with the new iPhone X. I preordered 3 phones and for a week now I’ve been told a couple different stories by their customer service. My order status is all screwed up, showing canceled items and that only one was shipping. Sure enough I get 2 phones today and now they tell me my third one won’t be here until mid December. What’s the deal with them right now? I will be sure to pack up and move on over to another carrier when the phone does becomes available. I may even end up staying with the 7 plus for another year while everyone participates in Apples test run of the future.
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Anonymous
New Member
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25.7K Messages
6 years ago
Update:
My work just offered to buy me a Verizon iphoneX and switch my biz number from ATT to Verizon. So much better than having to buy my own X, have a 2nd number to juggle and pay ATT any $$$ for service. Guess they just lost two contracts. Next up, cancelling DirectTV, and moving my son's phone off ATT to Verizon too. Apparently work says a lot of people are now requesting to get Verizon over ATT.
ATT really needs to improve their customer service. Best was a business meeting to discuss ordering new WAN circuits. Guess which company's name didn't come up. Hello CenturyLink and Zayo....
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rt2box175
Contributor
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1 Message
6 years ago
In the forum on a previous post, there was someone that stated that they had a "ship" date of later than nov 2-10 and was promised their phone by Nov 3rd if I read that correctly. Was there anyone with a tenative ship date of Nov 2-10 that has actually recieved their phone already or a message that it has actually shipped as of yet?
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wowitsbob
Tutor
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4 Messages
6 years ago
I got same problem. No phone delivered today even though they already took the tax payment out of my account. After 4 hrs on phone they tell me I gave to cancel my order and start over. So I go to cancel and am them told it can’t be cancelled for an unknown reason and all I can do is wait a few weeks for it to cancel on it’s own.
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wowitsbob
Tutor
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4 Messages
6 years ago
Terrible experience today with order of iPhone X. Got up last week at 3am est to make sure I could get delivery date for today.
Called during the week because my order was still showing in progress and was told delivery would be today.
Today comes and goes and no phone. Call att and for 2 hrs no seems to know why it won’t process. Tax money was ready paid and taken out of my account last week we i preordered.
After another hr on phone finally a person says something didn’t process correctly and I would have to cancel my order for the 2 phones and reorder but now the wait time is early December.
So I get transferred to person to cancel and he says he is unable to cancel the order and he doesn’t know why he can’t do it. Says my only option is the wait a couple weeks and it will cancel on its own and then I can try again.
Besides the fact I’m not getting the 2 phones today I’m also not getting the money I already paid.
Terrible customer service and a waste of 4 hrs on the phone To nowhere.
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