iPhone X Pre-Order Issues

same

Hello there @Whycantivent,

Thank you for joining us here in the Community Forums. I deeply appreciate all the information you have provided us regarding your order. Thanks so much for your continued patience during this process. I would like the chance to look into your account with you in order to find a resolution.

Can you please respond with your full name, account number and phone number in a private message to @ATTCares? This will ensure a private message is sent directly to me and we can continue from there.

I look forward to speaking with you!

Shenoah, AT&T Community Specialist

i dmed you on friday and didn't get a response. this is the worst customer service i've ever received 

My pre-order of the iPhone X is still in progress that has a shipping date of 11/02/17 - 11/10/17. And that's cool, but why does it seem that my payment was returned (cc payment) and is no longer pending on my bank account? please help. I need answers. I'm worried that it'll cancel. 

I have the same issue, I called AT&T and they assured me that the order is still in progress, they will charge the account again when phone gets activated.

i hope that’s true and was able to calm some nerves lol.

Honestly I chat with 4 representatives(that's how worried I was. haha), and they said the same thing. That this happens because the process have started, and that they will charge the account at a later time. I hope it's true as well. LOL 

Hello @ecrowesr!

It is definitely disappointing to hear you had some difficulty using the website to pre-order your iPhone.  We hope the website issues do not discourage you form ordering a phone through AT&T.  Let me shed some light on this situation.

We here at AT&T are aware of the pre-order sites issues and are work diligently on getting this matter resolved.  At this moment, the AT&T Apple iPhone X Pre-order page is working.  Before trying again, I recommend you delete cache, cookies, and temporary internet files.  This will ensure any previous corrupted data will not be carried over.

I again apologize for the inconvenience.  Thank you for your patience and time.  Thank you for using the Community Forums and please enjoy the rest of your week.

Anthony, AT&T Community Specialist

I have the same 11/2 to 11/10 estimated shipping. Any chance this is going to be pushed back due to back orders? 

I saw someone else order a space grey model, I got the silver, and it said their estimated delivery was 12/1-12/16, which I’m thinking is a good thing for our date. Anyone have any updates on this? Thanks!!!