iPhone X Pre-Order Cancelled

This is the third time my order was cancelled with a "identity could not be verified" email. I have contacted support chat 4+ times and spent hours calling 4+ numbers. Everyone I have contacted so far including the eCom department say everything is fine and the order will go through but nope. I need a phone asap but have spent 4 days on this already. I stayed up until 3 to order an iphone X yesterday. Don't tell me I go back in the queue. I am happy to share the order number for all 3 previous order that were cancelled with very little explanation. 

As another user has already stated, I stayed up until almost 2am PST to pre-order an iPhone X. I received confirmation that my phone would arrive on 11/03. When I awoke a few hours later, I received an alert from AT&T that I needed to call or my order would be cancelled. I called and spoke with a rep who said I could ignore the alert. A couple hours later I received another notification, this time by email, stating that I needed to contact AT&T by a certain date or my order would be cancelled. I called again. This time the rep said I needed to cancel my original order and reprocess it, but that I would still maintain the original ship date. After cancelling and reordering the phone (now with 2 charges to my bank account), the shipping date moved to 12/18. I contacted AT&T again. I was told to call a sales rep...again. I called and AT&T couldn't even find my new order. The agent said he needed to go to his back office to find the order. After 30 minutes on the phone, I was disconnected...again. I have spent nearly 2 hours on the phone with AT&T today, in total. I have yet to receive a resolution to this problem. I am very close to cancelling all orders and switching carriers. This has been one of the most frustrating consumer experiences I've ever had. I do not want to do business with a company that would allow a client to be passed around so many times without resolution. This is next level incompetence and I'm to the point of walking away.

What is going on? I called AT&T and they say there is SPAM email going out about this. Are these issues real or not?

Got this in one email.

Thank you for your recent order!

We're sorry. We couldn't complete your order. Call us at the number below as soon as possible so we can get your order back on track. 

Then this one a second email.

We canceled your order as you asked. Don't worry. We didn't charge your card for this purchase. If there was a hold on your card, we'll release the funds soon. 

I'm not sure if anyone can help me here. I placed two iPhone X preorders right from the start. They both went through and I got an estimated delivery of November 3rd. Fast forward twelve hours, I get an email from AT&T that both my preorders have been canceled. Now the estimated delivery is mid December. Anyone in my shoes have any luck having AT&T match their initial estimated delivery date? I should have ordered through Apple. Thanks!

According to different tech magazines, Apple is having a severe production shortage for the iPhone X.  This is affecting all carriers.  Meanwhile there is an overproduction of 8 models.  

Supposedly it will be many months before supply meets demand.  

They cancelled my order too. I got an email stating that the order couldn't be completed. Then another email shortly thereafter stating that they cancelled my order as requested. I never requested this. The eComm dept. Customer Service is horrible. One the phone with them for 2 hours and they don't know what is going on. So now my ship date is pushed back to November because someone there cancelled my order that I supposedly wanted cancelled. Ridiculous. I heard it was better to order directly from Apple. People who ordered from Apple have not received cancellation emails as we are. 

I had the same issue. No one knew anything. They just wanted to help me place another order and now I have a December estimated date of when I'll get the phone. It's ridiculous. 

First Email: We're sorry. We couldn't complete your order. Call us at the number below as soon as possible so we can get your order back on track.

Second Email: We canceled your order as you asked. Don't worry. We didn't charge your card for this purchase. If there was a hold on your card, we'll release the funds soon. 

They screwed me over too. Woke up and got my pre order in, then received word that my order was cancelled. Called customer service 4 times for a total time of 3.5 hours and they could never help me out, nor offer any kind of compensation for my time.

Same issue. 4 calls, 3.5 hours of being tossed around to different departments and no answers.