10-27-2017 12:29 PM - edited 10-27-2017 1:17 PM
Give your order specs, estimated delivery date, and where you ordered from. Let's keep each other updated on our order progress.
SPECS: iPhone X, 256GB, Silver (GSM) AT&T
DELIVERS: 03 Nov, 2017 by Standard Shipping
ORDERED: Directly through the Apple website
Solved by: Go to Solution.
10-27-2017 5:17 PM
I got up at 1:50 am CST to pre-order the iphone X. Successfully got on at 2:00 am and the screen said that my place in line has been reserved and that I needed to wait approx 22 min. After 22 min I was able to start the pre-order process, which went smoothly. My payment was cleared and I was given an order confirmation number with a delivery date of November 3rd and told that I would receive an order confirmation via email. As of 12:30 pm CST, I still did not have an email confirmation, so I call AT&T customer service to check on things. The customer service professional that I spoke to said that my order had gone through and my device had a ship date of November the 2nd and a delivery date of November the 3rd. At 4:00 pm CST I received my confirmation email with a ship date of December 13th-18th!! I then proceeded to log into my account and check the order status and it still showed a delivery date of November 3rd. I called AT&T for a second time and the customer service professional said that she was showing a ship by date of December 13th-18th like the email confirmation said, but it was subject to change and she couldn’t tell me why the dates were conflicting. Shortly after getting off of the phone with AT&T I received a text message saying that my order was almost ready to ship with a link to check the status. I opened the link and it is showing a delivery date of November 3rd. I’m confused. Has anyone else experienced this?
10-27-2017 5:22 PM - edited 10-27-2017 5:24 PM
Specs: iPhone X, 64GB, Space Gray
Delivers: Nov. 3
Ordered: AT&T mobile app
Order Status: Preparing to ship
10-27-2017 11:29 PM - edited 10-27-2017 11:31 PM
Ok so my ship date for iPhone X is nov 2 to nov 10 and I should lookout for an email with the exact shipping date. Has any one received a different notice? I guess I’m trying to figure out if I’ll get my phone on the release date not
10-27-2017 11:40 PM
Yours actually says Nov2 - Nov10? Hmmm. I ordered my X at about a minute before midnight. It went through pretty fast. No issues. Its an upgrade from my 6s Plus. My status says 'Preparing to ship'. If no surprises, i should get my X by Launch Day, next Friday!
Hope you get yours by next Friday too.
10-28-2017 4:49 AM
I have the exact same expected shipping dates Nov 2-Nov 10 I’m wondering what happing.
10-28-2017 5:31 AM
I know you are eager to get the iPhone X. The date posted is normally just an estimate and a normal message. The status may change the closer the date gets to launch so continue checking online. Our shipping article has a little more information regarding tracking and status.
ChrisZ, AT&T Community Specialist
10-28-2017 5:45 AM
I finished my order for my iPhone X 256gb space gray at 11:50pm on 10/26/17. Got an expected deliver date of November 3rd. Then on 10/27/17 I get an email that says delivery 12/4 through 12/18/17. How the heck is this possible? I had to be pretty close to the beginning of ordering as I finished my order 10 minutes before preorders were to go live. Anyone else have this happen? What time did you order and what is your delivery date for which model?
10-28-2017 6:22 AM
My order was cancelled and now I have that same delivery date. Others are having this issue as well. AT&T reps are no help.