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mreed26's profile

Contributor

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1 Message

Monday, September 3rd, 2018 11:44 PM

iPhone X Not recieving Group messages

I have an iPhone X and for some reason I'm unable to receive group text messages. I have to restart my phone just to get the message. I have also tried deleting the message thread and restarting the conversation. Still no luck. Any suggestions.

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Official Solution

Community Support

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230.7K Messages

6 years ago

Hi, @mreed26,

 

Let's get you back in the conversation. We do have a fix for when group texts won't come through on your iPhone. Follow the steps provided and let us know if it helps.

 

Have a great week!

 

James, AT&T Community Specialist

Accepted Solution

Official Solution

Master

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3.2K Messages

6 years ago

Step 1

Tap Settings > Scroll down and tap Messages > Scroll down to SMS/ MMS

and disable the feature.

 

Step 2

Go back to Settings > Tap on General > Scroll down and tap Reset > Select Reset Network Settings > Enter your pass-code > Tap Restart Network Settings

 

Step 3

Turn Messaging back on by performing the step in step 1, go back the messages. You will see MMS Messaging. Enable text messaging by sliding the button to the right. You may need to turn your phone off and back on to restore text functionality.

Contributor

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1 Message

6 years ago

that link will not work can you post the steps to fixing the iPhone X group texting problem

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